A Practical Approach to Service Portfolio Management CA World 2010 Abstract Are you still attempting to make improvements in a piece meal fashion because you don’ t think you have the time or the resources to take on something that has the transformational? Attend this session and see how three Read more…
Cloud computing: Is ITIL still relevant? Randy Steinberg ITIL and IT Service Management Specialist Leader, Deloitte Consulting Nicholas Clarke Senior Consultant, Deloitte Consulting Table of contents A capability to abstract this value chain in the form of services is critical to the future success of IT and its mission of Read more…
2013 ITSD All Staff Meeting —- Presentations —- Process Trend line metrics ITSM Tool Selection and Migration Project Nov 15th 2013 ITSM Process Trendline Metrics Incident – Request – Change – What these are and how they are used Incident -Resolved on First Contact Incident -Volume Trendline Drillable by Section Read more…
Computing Division Helpdesk Activity Report Rick Thies/Jack Schmidt July 31, 2007 Agenda Services Support Gratuitous Remedy Metrics OSG Update Recent Projects New Projects Helpdesk Services 24 x 7 User support Cryptocards DOE Grid Certificate services Email Quota Forwards Passwords Hardware service Triage service requests with internal/external vendors Create, track vendor Read more…
Purpose Information Technology Service Management [T009] Buyer’s Guide ?This guide provides summarized information for the buyer of active, enterprise contract products and services. By clicking on quick links — underlined, blue-colored words or sentences — one is redirected to various documents; such as, the awarded contract, the Invitation to Bid Read more…