It was a lovely Saturday in Snowbird, and I was so excited to spend the next couple of hours with my friends exploring the trails going down a mountain I’d never been on before. Based on my experience with downhill skiing in Europe, and the fact that I am very Read more…
How confident are you? As a Project Manager or Risk Manager we are quite comfortable with the concept of risk. You are trained to identify risks, discuss them, and address them based on their impact and priority. However, the risk that is often misunderstood or even neglected, is the risk Read more…
Why do we need the ISO/IEC 20000 standard? Getting your ISO 20000 certification is all about showing (with documented evidence) that you have control over the processes, policies and procedures to deliver services as per the agreed needs and demands of your customers. Do not confuse this with your professional Read more…
Risk management is a big and complex topic… but that doesn’t mean your approach to risk management has to be. In fact, the simpler it is, the more likely it is to be adopted and successful. Understanding the 7 levels of process maturity can keep you in compliance and mitigate Read more…
Misbehaving bosses and employees are a fact of life. At some point, every organization will likely have to deal with them. But when the misconduct crosses a line, the fallout can ripple through your company costing you millions. Between hits to your reputation, fines, lost clients, decreased productivity, ongoing litigation, Read more…