ITIL v3 Overview Rob Goodwin-Davey The ITIL Framework Service Strategy Establishes the overall strategy for IT Services and for IT Service Management. ¬† the primary objective is to provide superior performance to competing alternatives. IT Service organisations (BT) seek to know what customers need. Strategy Processes Strategy Generation -determines what Read more…
The business problem 3 years since we combined eight legacy councils into one Auckland Council -time to look at processes and assess whether they are ultimately the best, most efficient or right for customers and our people. The business drivers for the Programme What does it include? Who does it Read more…
?Business Service Portfolio Management It’s time to shift the conversation ? Current conversations around IT Services too often boil down to “How much does it cost?”. With the right metrics and analytics, Service Owners can shift the discussion from cost of services to understanding the business value of service and Read more…
?Service Portfolio and Service Catalog Management Foundation for making IT services transparent and linking IT outcomes to business outcomes ? ?Service • What is a service? (Try now) • A means to deliver value – To users (or customers) – By facilitating outcomes they want – Without specific ownership of Read more…