Cloud computing: Is ITIL still relevant?
Randy Steinberg
ITIL and IT Service Management Specialist Leader, Deloitte Consulting
Nicholas Clarke Senior Consultant, Deloitte Consulting
Table of contents
A capability to abstract this value chain in the form of services is critical to the future success of IT and its mission of delivering business value
ITIL can be seen as supporting the Service Management layer within the HP Cloud Assure architecture, where its processes cover the entire value chain
HP Cloud Assure Reference Architecture
The current set of HP IT Service Management Tools can support your cloud services program when looking at either vendor, internal or hybrid solutions
Two cloud computing case studies demonstrate the sharp difference between using a service management approach versus not
Cloud computing will not change the strategic objectives or the market spaces of a service, it provides new avenues to reach those objectives
The nature of cloud computing may require changes in how services are charged, and how IT organizations allocate cloud services costs
Cloud computing forces IT to take a hard look at the services they deliver, and how these are bundled to add value for varying stakeholders
Design the cloud computing solution to provide maximum benefits to business instead of treating it solely as technology innovation
Service catalog management, service level management, and capacity management processes are necessary to achieve an integrated Cloud computing solution to complement business needs
Cloud computing requires a renewed effort in supplier management processes to ensure meeting terms, conditions, and target of agreements
Transition planning and support processes plan and coordinate resources to deploy a cloud service within predicted cost, time, and quality estimates
Coordination between IT and cloud vendors is critical to ensure that beneficial changes can be made minimum disruption to IT services
Cloud vendors need to be integrated with release/deployment processes to protect the integrity of the live environment when releasing components
Monitoring for security compliance, privacy and access, reliability, and availability of IT services and components pose increased challenges
Sharing the high number of nodes in vendor clouds sees failed configuration components as the norm rather than the exception
As you refine your and integrate cloud delivery with your overall service management capability, look to improve operations through automation
The melding of cloud centric approaches with CSI by IT can dramatically speed up realignment and improvement processes
The nature of cloud computing may lead to challenges for CSI such as misalignment between business needs and technical solution
Q&A
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