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Monthly Archives: October 2010
Business Continuity Risk Analysis and Testing Kit
How long would your business survive an interruption? What if operations were destroyed by fire or flood, negative media drives away customers or the company database is stolen or infected by a virus? How well are you prepared to deal with disaster?
Purchase details and instant download HERE >
With contributions from leading practitioners in the industry, The Business Continuity Risk Analysis and Testing Kit has established itself as an invaluable resource for anyone involved in, or looking to gain a detailed appreciation of, the rapidly emerging area of business continuity and disaster recovery within the corporate environment.
Few businesses can afford to shut down for an extended period of time, regardless of the cause. If the past few years have taught us anything, it’s that disaster can strike in any shape, at any time. Be prepared with the time-tested strategies in the Business Continuity Risk Analysis and Testing Kit and protect your employees while ensuring your company survives the unimaginable.
Great kit and handbook. Extremely helpful for developing a DR plan. Review by Aaron UmmerI found the toolkit extremely valuable in getting a disaster recovery plan developed. The kit was very helpful in not only showing step-by-step HOW to put together our plan, but also did a great job in explaining WHY something should be in the plan. It also focused on the entire business, not just on technology.Pleasant Overview of Business Continuity Management Review by Jan BernardReading the material presented is a breeze. This is a solid kit that covers the topics quite well.Practical BCM at last! Review by Andrew HenzeThis is a thoroughly welcome addition to the business continuity material on the market. It brings a clear, rational approach to a very complicated topic. Unsurprisingly, the kit is written in a style that is easy to read and with very little jargon.The kit outlines some important lessons:– The Importance of business continuity management– Business continuity plans should be based on outcome scenarios and not causes– The need for an organized development/implementation– BCM is never complete – amendments and testing will always be requiredI would wholeheartedly recommend this kit to anyone involved in BCM or anyone thinking about creating a more secure business.
• Crisis management planning
• Business continuity planning
• Disaster recovery planning
• How the auditor can add value to business continuity
• How to undertake a business continuity risk analysis
• How to use a business impact analysis questionnaire as part of the risk analysis
• The steps to be taken in planning and conducting business continuity plan testing
• How to apply the outcome of the business continuity risk analysis for testing
• Reporting the outcome of the risk analysis and testing that gains acceptance by all stakeholders
Toolkit Roadmap:
Introduction
Many organizations are looking to implement Business Continuity Management (BCM) as a way to improve the structure and quality of the business.
The Toolkit is designed to answer a lot of the questions that Business Continuity Management process raises and provides you with useful guides, templates and essential, but simple assessments.
The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement.
The additional information and bonus resources (e.g. Case Studies and examples) will enable you to improve your organizations methodology knowledge base.
The toolkit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.
There are a total of 25 documents in this toolkit.
The Business Continuity Management Toolkit:
• Flows logically,
• Is scalable,
• Provides presentations, templates and documents,
• Saves you time.
Business continuity management is an integral part of the risk management framework within an organization. All organizations face a variety of risks. These may be sourced externally, and therefore largely out of the immediate control of the organization, or internally. Internal risks arise both at the strategic (organization-wide) level and at the operational (business process) level.
This toolkit has been prepared primarily for the people involved in a business continuity project, from individual team members through to the Chief Executive and Board. Each participant plays an important role and has an array of responsibilities in ensuring the success of the project and continuing validity of the plan.
Successful business continuity management relies on the expertise from within the organization; it is the people that understand the organization, its business, processes and business risks.
The supporting resources found within this toolkit consist of templates, example plans, strategies and recovery options that can be used in your own organization or as a template in creating your own bespoke documentation.
• BCM Objectives and Goals
• BCM Policies, Objectives and Scope
• BCM Business Justification Document
• BCM Example Business Impact Analysis
• BCM Business Impact Analysis Info sheet
• BCM Risk Assessment Template
• BCM Environmental Architectures and Standards
• BCM Reciprocal Arrangements
• BCM Salvage Plan Template
• BCM Business Continuity Strategy
• BCM MOR Framework
• BCM Risk Assessment Questionnaire
• BCM Typical Contents of a Recovery Plan
• BCM Communication Plan
• BCM Email Template
• BCM Emergency Response Plan
• BCM Reports and KPI targets and additional metrics
• BCM Vital Records Template
• Business and IT Flyers
• Business Continuity Management Review Document
• Business Continuity Management Implementation & Project Plan
• Example Case Study – Emergency Management Australia – Economic and Financial Aspects of Disaster Recovery
• Example Case Study California Office – Disaster recovery plan doc for agencies instructions
• Example Case Study_Govt Western Australia – State Recovery Coordination
• Example Case Study_ Govt of South Australia – Records Management Disaster Planning Toolkit
The supporting documents and bonus resources found within the toolkit will help you fill these gaps by giving you a focused, practical and user-friendly approach to Business Continuity Management.
Purchase details and instant download HERE >
ECM Systems Define an Easy and Updated Content Management Application
When ECM or enterprise content management first came out in the market, the application seems to be ignored by the companies. They seem to have not grasped the importance of having a paperless archiving method of the company’s information. In short, enterprise content management then was boring and useless.
But then with the changing technology, enterprise content management was defined suddenly as the easy method of empowering the entire content of the organization. With the use of a centralized monitoring platform of the content, it allowed the managing process of these information to be effective as opposed to the early nonbelievers of this technology. The change of definition was brought about by the technology of ECM to be integrated with the other applications that were being employed by the organization. It can now be used together with the other web services which make it more user friendly and efficient.
In this era of fast changing technology, ECM gains the place of being an advantageous application because it makes implementation easy. It was built on web services that make communication easier to its users. It encourages sharing as well as easy monitoring across the organization. It also answers the security needs for accessing information. It allows authentication among the users before user is granted access. It understands the things that are important to the company and it makes use of these things to satisfy these clamors in content management. The true definition of ECM would only be seen by the effective implementation of the application that brings about easy and updated content management.
The Function of the Drupal Video Module
The audio element just like any other multimedia elements is a very important building block of any website. The incorporation of audio files on the website creates an attraction to the website because it adds up to the aesthetic side of it. This is the reason that prompted many web content management systems to consider the effective method towards embedding audio files, just like video files, on the site.
The Drupal software has emerged successfully in fully integrating this demand onto their system. The audio module was included on the system engine and was designed to be responsible in permitting or rejecting authorization to users who may want to upload or include an audio file onto the drupal-made site. The process works by ensuring that each audio file that is created is equivalent to a unique audio file on the node. This is being made successfully with the use of the library file known as the getID3 library which function is to read the ID3 meta tag and read write on it properly to and from where the location of the audio file is. The getID3 module is also capable of generating records of the recently submitted audio files and the recently uploaded audio files created by the user.
The audio module for a better and efficient performance is integrated with another application that is innately embedded onto the site. This application is the Flash Player XSPF file. This Web-based music player is uses the XSPF format of the playlist in order to play and execute MP3 and MP4 file types as well as the other WAV files.
HOW COMPANIES PROVIDE HELP DESK REMEDY FOR STRESSED-OUT AGENTS
Day in and day out, call center agents (also known as help desk professionals) are placed
front and center in a grueling work environment, beset by grumpy, rude, unprofessional and
sarcastic callers. At the same time, these help desk professionals have to contend with
long work hours and having to rush to fill their daily quota. On top of this, they have to
follow every necessary company standard when it comes to operations protocol just to keep
their job and be regularly paid. This is why help desk remedy becomes important for
stressed-out agents.
Getting a job with a help desk company may be the easy part – it is the task of keeping it
as a regular day job (or night job – if you factor in mandatory graveyard shifts and
compulsory flexible working hours) which gives help desk professionals a headache.
What is it exactly that makes a caller become as rude as they can get when the help desk
staff answer their call? Even agents are tempted to ask the rude caller about this
sometimes. Can the caller possibly get even ruder, agents are probably just aching to ask.
Well, callers are often rude because of the product-related or service-related problems
they face that makes them feel frazzled and hassled. In turn, agents may react in an
offensive manner to the caller because they too are stressed everyday while at work. You
can rarely find callers on certain days who maintain a positive attitude. On those days,
they voice their grudges full steam into the ears of the poor helpless agent.
With all this stress that agents have to contend with at work, companies usually compensate
them well for the pressure of being help desk assistants by offering nice, even generous
benefits. Usually, in a big call center company, you will find good facilities that are
maintained just for their agents – facilities like a video arcade room, resting place, and
even a gym. Such companies pamper their employees with great health benefits, insurance,
dental care and of course the mandatory high salary. Their regular employees enjoy paid
leaves or vacation time as well.
Though all these are nice benefits for a person who works as a help desk staffer, it is
still a basic necessity to provide adequate training to these employees so that they can
keep improving on their level of knowledge and skills so that most (if not all) calls have
a happy ending.