The ITIL® v3 Intermediate Lifecycle program: Service Operation, is a 4 day program leading to the examination for the EXIN ITIL® v3 Intermediate Lifecycle certificate: Service Operation. The program is aimed at professionals who will participate in managing the operations of Service Operation processes, including:
- Event Management
- Incident Management
- Request Fulfillment
- Problem Management
- Access Management
In addition, the following functions are examined:
- Service Desk
- Technical Management
- IT Operations Management
- Application Management
Program Objectives:
- Provides participants with skills regarding the ongoing management and optimization of Service Operation processes.
- Explain & discuss the ITIL® framework, focusing on the strategies and challenges of implementation.
- Develop presentation skills and an ability to think laterally as an IT Service Manager.
- Prepare participants for the Service Operation exam.
Who should attend?:
- IT Consultants
- Service Managers
- Service Desk Mangers
- Incident & Problem Managers
- Senior IT Operational staff
- Senior IT Support Analysts