ITSM program failure is less often a result of technical hurdles than a result of failing to correctly identify services or improvements that are important to business stakeholders and their concerns, or failing to identify justifiable service levels.

…ITSM program failure is less often a result of technical hurdles, than a result of failing to correctly identify services or service improvements that are important to business stakeholders and their concerns, or failing to identify justifiable service levels.

…ITSM program failure is less often a result of technical hurdles, than a result of failing to correctly identify services or service improvements that are important to business stakeholders and their concerns, or failing to identify justifiable service levels.

…Newport Beach, CA (PRWEB) November 18, 2010 — CastlePointe today announced the release of their latest white paper, “Measured Leadership: How to Put Metrics at the Center of Your Management Approach to Drive Behavioral Change.”

…Newport Beach, CA (PRWEB) October 25, 2010 – CastlePointe today announced the release of their latest white paper, “Ensuring Cultural Adoption”, which explores how to ensure cultural adoption through a series of specific activities that must occur after implementation to…

www.prweb.com/releases/2011/02/prweb5105774.htm

Supporting key business and strategic objectives with the provision of management information and analysis as directed within The IT Operations and Systems Management environment.

…- Ensuring the delivery of complete, accurately and timely management information to support special projects and business objectives.

…- Over 3 years’ experience in Problem and Known Errors process management for a large organization.

– Experience in managing many Known Error Fixes that require input from different IT teams including Resource Definition Planning, work management and post implementation trending and reporting.

…(3) By applying to a job using InfoGrok you are agreeing to comply with and be subject to our Terms and Conditions.

www.infogrok.com/index.php/detail_job/14124-itil-problem-manager.html

To deploy managed infrastructure services and utilise IT Infrastructure Library (ITIL) systems and cloud-based asset management capabilities for TUI Travel

Dell Services has signed a six-year IT outsourcing contract with European travel company TUI Travel, to deploy managed infrastructure services and utilise its IT Infrastructure Library (ITIL) systems and cloud-based asset management capabilities for TUI Travel.

Under the agreement, Dell Services will help TUI Travel standardise its IT services that support its employees, with Service Desk offerings such as desktop, laptop, and printer support, and Managed Client services including Managed Active Directory and Exchange.

In addition, Dell Services will provide a single point of contact for resolving technical issues and offer 24/7 service desk support, utilising workflows, automated process tools and practices to help increase efficiencies and control costs, said Dell.

The IT outsourcing contract also includes the provision of hardware and use of Dell Managed Deployment Services, an end-to-end offering designed to help speed deployment time, save money, and provide planning and project management to support IT staff.

servicemanagement.cbronline.com/news/dell-services-bags-it-outsourcing-contract-from-tui-travel-010311