Incident Management can be utilized to manage any event which disrupts, or has the potential to disrupt an IT service and associated business processes. Careful distinction needs to be made between the role of Event Management and Incident Management, as only events that indicate exception to normal service operation and Read more…
Anyone who is involved in the Information Technology industry may have already heard of MIS. But what does the term stand for and what does it…
In the field of online business, Google AdWords has proven effectively that when the marketing platform is concentrated and focused, there is an…
The injection of the Wiki technology in the emerging and evolving knowledge management theory is such a brilliant idea that is ever conceived. Wiki as…
Change Management is a term used to describe the whole process of monitoring changes which are being initiated while a product or service is being…