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Do I qualify as a call center help desk agent?
The staff of a call center help desk is made up of a group of very technically skilled people whose duty is to help callers who are stuck with…
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ITIL in Australia
It is surprising that in a vast land, with a relatively small population that a global framework like ITIL is so widely adopted.
IT Program Management
Security management and Cloud Computing Education Program: More Businesses Exploring Cloud Computing Strategies
There is an increasing need to manage security in the cloud and IT professionals who support small- and medium-sized businesses need to continue to expand their skillsets to stay relevant. Cloud computing pioneer and The Art of Service CEO Ivanka Menken San Jose, Calif. (PRWEB) November 14, 2011 There is Read more…
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Call Center Career: Clerical, Typing And Word Processing Skills A Must!
Call centers are in great need of call center agents and professionals. The extraordinary growth of call centers has increased the demand for this…
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Podcasting Technology: Making Things Easier for You
On every classroom, where the teacher asks for items that are developments on technology, the students would always give out items that have helped…