??LANDesk Success Story: Cushman & Wakefield ?Business Needs n Create a consolidated service desk, with standardized and repeatable processes based on ITIL® best practice principles in order to provide IT support to 2,000 users across Europe and demonstrate the true value of IT to the global business Solution n LANDesk® Read more…
Oracle AP/PO In the Shared Services Environment Management Production and Control Systems Overview UPS implemented their Oracle Self Service Procurement application in 1997. At the time of implementation, 70+ Accounts Payable sites were used to pay their bills, along with multiple purchasing locations. Today, UPS has only one Procurement Shared Read more…
System for Award Management (SAM) Presented to: Defense Logistics Agency September 9, 2011 What’ s the System Landscape Today? What’ s Wrong with the Current Approach? Siloed systems Multiple logins îinefficient and confusing Data overlap among systems îinefficient and creates opportunity for error Separate hosting, management, and support Various standards Read more…
Status, OE Help Desk Initiative IT Services March 10, 2011 Agenda Objective Updated Timeline Physical Relocation Update Project Resources Project Governance Progress to Date Objective of Consolidated Service Desk To provide elevated and expanded services while driving efficiencies through standardization, systems, tools and processes One Team Approach to allow for Read more…
PTCC 2.6.16 the future of case management Agenda Current PTCC Projects VPN conversion PTCC v2.7 & 3.0 PTCC Training New staff Super-users VPN Conversion VPN Conversion VPN Conversion Benefits of VPN Reduced cost Increased speed & reliability 24X7 up time Allows for enhancement possibilities Implementation Plan Overview of PTCC v2.6.16 Read more…