This document explains the relationship between Transformation deployments, Managed Services and the staffing model After reading this document, you will understand: The importance of Transformation deployments as a way to get to Managed Services What Managed Services is and the benefits it delivers Next steps in the transition to managed Read more…
Quick access table of contents CMS Introduction ..page 2 CMS Real-Time Reports …..page 17 CMS Historical Reports ..page 26 CMS Advanced page 34 CMS BASIC REPORT TRAINING This program is presented by Consolidated Technology Services (CTS) An Agency describes how a call should be treated by answering some question such Read more…
Quick access table of contents CMS Introduction ..page 2 CMS Real-Time Reports …..page 17 CMS Historical Reports ..page 26 CMS Advanced page 34 CMS BASIC REPORT TRAINING This program is presented by Consolidated Technology Services (CTS) An Agency describes how a call should be treated by answering some question such Read more…
Quick access table of contents CMS Introduction ..page 2 CMS Real-Time Reports …..page 17 CMS Historical Reports ..page 26 CMS Advanced page 34 CMS BASIC REPORT TRAINING This program is presented by Consolidated Technology Services (CTS) An Agency describes how a call should be treated by answering some question such Read more…
??LANDesk Success Story: Cushman & Wakefield ?Business Needs n Create a consolidated service desk, with standardized and repeatable processes based on ITIL® best practice principles in order to provide IT support to 2,000 users across Europe and demonstrate the true value of IT to the global business Solution n LANDesk® Read more…