Yesterday we returned from a week long trip to Orlando, FL, to attend the Service Management World Conference and Expo as an exhibitor. Coming from Australia you may think we are mad for traveling halfway across the world for a 3-day conference and to be honest, at times I had Read more…
“In my role as CIO I wanted to implement best practices to be sure we were doing the right things without wasting resources. I just couldn’t find any manuals to follow. Turns out, there was no manual for being a CIO. There was no manual for creating a better organisation Read more…
What are the top 3 challenges for CIOs The role of the CIO is to lead your team to stay ahead of the game. The problem is: the game changes all the time. The rules change, the goal posts are placed in new positions and you weren’t even aware of Read more…
I never really understood Seth Godin, until now… Seth Godin did a fabulous podcast on Akimbo last year called ‘shun the non-believers’ on how to respond to negative feedback on your products or services. In this podcast he talks about the fact that every product or service will have negative Read more…
Not being able to answer these questions my cost you more than you think When your consultancy assignment is all about Disaster Recovery Service Level Management (DR-SLM), you want to make sure you are well prepared. It could be a disaster in itself when your Service Level Management process is Read more…