ITIL : The Complete ITIL Service Level Management Kit Introduction There is…. The Complete ITIL Service Level Management Kit Introduction There is mounting pressure on all organizations to deliver higher levels of customer satisfaction.combine this with the growth in competition and the shrinking profit margins of companies it is very Read more…
ITIL Process Implementation : SLM1300 Service Level Management Policies and Guidelines Document It is…. SLM1100 Service Level Management Review Document This document provides a guideline for reviewing your organizations current maturity level in this process area. It will also highlight areas that are open for improvement, and the format allows Read more…
Iso 20000 And ITIL : Availability Management Service Level Management Financial Management for IT Services…. Availability Management Service Level Management Financial Management for IT Services Change Management Configuration Management Relationship Processes Release Management ISO 20000 Introduction Toolkit Fundamental Differences The differences between ISO 20000 and ITIL® can be summarized as Read more…
Service Level Management ITIL V3 and …..and I passed! Service Level Management ITIL V3 : Having tried other methods of training in the passed both book and room based for other courses I initially bought this book with it’s eLearning element to dip my toe into the subject. Soon after Read more…
ITIL V3 Service Level Management and Great Basis for ITIL ITIL V3 Service Level Management : In the last few years my company has been implementing new processes and procedures in regards to how we do business. All of these processes have been ITIL based and this book has allowed Read more…