ITIL V3 Service Level Management and Great Basis for ITIL
ITIL V3 Service Level Management : In the last few years my company has been implementing new processes and procedures in regards to how we do business. All of these processes have been ITIL based and this book has allowed me a better understanding as to why these processes were implemented. Looking forward to using this material to achieve my certification.
NyDiaz
Learn more about ITIL V3 Service Level Management:
ITIL Foundation Complete Certification Kit – Fourth Edition: Study Guide eBook and Online Course
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