The primary goal of Service Level Management is to ensure that an agreed level of IT service is provided for all current IT services, and that future services are delivered in line with agreed achievable targets. It also proactively seeks and implements improvements to the level of service delivered to Read more…
The processes included with the Service Design lifecycle phase are: Service Level Management Capacity Management Availability Management IT Service Continuity Management Information Security Management Supplier Management Service Catalog Management. It is important to note that many of the activities from these processes will occur in other lifecycle phases, especially Service Read more…
ITIL® Intermediate Lifecycle program: Service Design SD – 2011 … store.theartofservice.com/itil-2011-intermediate-lifecycle-program-service– design-sd.html Assembling the Service Design Package (SDP) … Upon successful passing of the ITIL 2011 Service Design Lifecycle exam, the student will be recognized with … The information contained within a Service Design Package includes documentation of all aspects of the service and its requirements, in order to provide Read more…
An overall, integrated approach should be adopted for the design activities, covering five major aspects of Service Design: Service Portfolio: Service Management systems and tools, especially the Service Portfolio for the management and control of services through their lifecycle. Service Solutions: including documentation of all of the functional requirements, performance Read more…
The Service Design phase is concerned predominantly with the design of IT Services, as well as the associated or required: Processes Service Management systems and tools Service Solutions Technology architectures Measurement systems. The driving factor in the design of new or changed services is the support of changing business needs. Read more…