Service delivery managers focus on maintaining customer satisfaction by ensuring that their business services are performing at a high-quality standard. Issue In a highly competitive market, service-based businesses need to capitalize on any opportunity to set themselves apart from their (often very similar) competitors. A conflict manager who can help Read more…
A federated identity in information technology is the means of linking a persons electronic identity and attributes, stored across multiple distinct identity management systems . Trigger Its features help you to establish dynamic networks that connect you to the people and information you need to achieve your business goals. Provided Read more…
Business partnering is the development of successful, long term, strategic relationships between customers and suppliers, based on achieving best practice and sustainable competitive advantage. Event Finding a partner who wants to play ball with you seems like a difficult task, but when you take a look at the process, its Read more…
Capability maturity model (CMM) is a highly successful way of tracking progress of a software development process. Identify Using an analytical tool akin as a maturity model can be a good way to assess your records and information management programs to determine where improvements are needed most. Essentially an auditing Read more…
Problem management is the systematic review of past incidents and the trends in network usage to identify the changes required to permanently remove these underlying problems from the infrastructure and prevent future incidents. Recognize On the other hand, problem management is all about identifying, documenting, and remediating root causes and Read more…