This book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated Third Edition version of The Art of Service’s book in accordance with the release of Part 3 of the standard, ‘Guidance on scope definition and applicability of ISO/IEC 20000-1’, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate.
Great Kit for 20K certification knowledge and guidance Review by By Ann F. Reynolds “Ann” (Delaware) I hightly recommend this kit – not only is it complete for successfully completing the certification exam but a great reference for a 20K certification team. Recommend any organization looking to obtain this certification makes sure everyone on their 20K project team completes this program. (Posted on 7/17/10) Easy to Understand , minimize the time required for study Review
by By S. Malhas (Kuwait) Use this book if you are interested in getting the certification as soon as possible, Honestly I didn’t feel that I spent a lot of time studying, between the exercise & the online martial you don’t get board. But this is not the book for you if your interested in learning all the aspect of ISO/IEC 20000 because it just give you an overview on the material & it’s focuses on the exam material. (Posted on 7/17/10) Fantastic Resource Reviewby Bill Mathers This book is a great resource in explaining and outlining all concepts involved in a way that is clear and precise. This book will continue to be a resource even after you are certified. It has become an indispensable resource to my toolkit and I recommend that it should be a must for any team involved in certification. (Posted on 5/20/10)
As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT.ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000. This kit prepares you for the certification exam by offering valuable information on the ITIL® and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification and IT Service Management. This Kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last minute test preparation.
This Study Guide and Online Course access provides complete, in-depth coverage of all exam objectives for the ISO/IEC 20000 Foundation exam in a systematic approach, so you can be confident you’re getting the instruction you need. - Real-world scenarios put what you’ve learned in the context of service solutions.
- Thought provoking questions to challenge your thinking and understanding.
- Exam Essentials in each chapter helps you zero in on what you need to know.
- Includes practice exam questions.
- A Real World Guide to ISO/IEC 20000 Skills.
- Key information and real world examples organized around the actual day-to-day tasks and challenges you’ll face in the field of IT Service Management.
- Practice what you’ve learned with challenging ISO/IEC 20000 Foundation exam style questions.
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