Ready to use prioritized Digital Transformation Strategy requirements, to:

Provide overall leadership for the Digital Desk Transformation program including the following work streams: KPI and metric management, including goal/plan definition; participate in gathering and refining Business Requirements, process redesign related to Digital Desk program and overall end-to-end support of business requirements and systems implementation coordination, management Committee reporting; ensure agent training plans are in place and lead internal (internal) customers and teams in the development and maintenance of project and/or program artifacts. .

Benefits:

    • Create value for customers using data and analytic tools you own or could have access to.
    • Leverage the data that you have to provide better offers and experiences.
    • Lead your organization to immerse key employees in leading edge platform trends that enable competitiveness, innovation and the transition to new business models.
    • Get from Proof of Concept to actually running as a digital business or having a particular digital process or work stream.
    • Systematically use models and data as part of your pragmatic digital transformation.
    • Deliver early as much value as possible, so every phase has a positive customer impact.
    • Streamline your business to reduce cost and improve operational performance to be more price competitive and more resilient to threats of new market entrants.
    • Make sense of chaos and use data in a way that impacts the business.
    • Use business models to capture more value and create a compelling business case for your customers.
    • Protect your data and organization from cyber threats and system failures.


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