Contract management, sometimes referred to as contract administration, refers to the processes and procedures that companies may implement in order to manage the negotiation, execution, performance, modification and termination of contracts with various parties including customers, vendors, distributors, contractors and employees, additionally, ITIL includes lists of challenges, risks, critical success factors, and key performance indicators that your organization can use in its pursuit of effective supplier management,
Beware of outdated methods of contract management workflow which allow important details to be overlooked.
Managing software licenses is one thing, managing contracts is another, a lot of the processes and methods used for managing licenses are transferable, but there are other elements that need to be included, there are several solutions that deliver a suite of applications that can help your organization manage customer agreements, service delivery, customer billing, and supplier contracts.
Even though deployment and operations are an important part of the traditional SDLC, due to the explicitness of the service level agreements, support contracts, compliance, security, and shared infrastructure; activities during the Operating phase are critical for the success of SaaS operations, where subscription management is the process of managing your subscribers, and preferences across the lifecycle.
Service acceptance criteria (SAC) a set of criteria used for service acceptance testing to ensure that an it service meets its functionality and quality requirements and that the service provider is ready to operate the new service when it has been deployed for instance as a public cloud allows your organization to purchase services, delivered via the internet, from a third-party provider.
When thinking about Change Management, it is important to recognize there are strategic, tactical, and operational changes that need to be defined and managed to support your organizational service goals, Enterprises use product lifecycle management (PLM) solutions to help manage information and processes throughout the product definition lifecycle from concept to design, during manufacturing, through maintenance, and with their supply chain partners.
IT leaders need to recognize that the quality of solutions definition processes determines the quality of requirements created, the issues that are discovered in the build, the bugs that are found in quality testing and the number of incidents that are in service delivery, in market research studies in a wide array of technology service markets, it is found that price is often low on the list of criteria that end-users consider when selecting and evaluating service providers.