Service design is a human-centered design approach that places equal value on the customer experience and the business process, aiming to create quality customer experiences, and seamless service delivery. Recognize IT services management (ITSM) aims to align the delivery of IT services with the needs of the organization, employees and Read more…
To keep up defenses, organizations must implement enterprise resiliency capabilities and a holistic architecture that provides a zero-trust solution, verifying all users and devices and offering enterprise-scale data protection and cyber resiliency, together, akin technologies let you integrate front-end, mobile, and monolithic applications into a microservice architecture, additionally, single sign-on Read more…
Zero-trust access is built on top of strong user and device authentication and authorization, which is where identity and access management (IAM) comes into play, sadly, most iam products are built to support specific business models and use cases and the good ones can only sway so far, also, it Read more…
Enterprise architecture tools need to be extensive, parameter-driven and flexible, allowing organizations to collate information into a single source of truth and share data with management, operations, and technical organizations, models and views are fundamental to managing and communicating enterprise architecture (EA). Of course, closed application landscapes with proprietary interfaces, Read more…
Design thinking and customer first principles should be applied to the strategy, content, design and customer journey of the app store content, enterprise architecture principles are a set of guidelines to be applied to increase the consistency and quality of technology decision making to ensure technology changes or new acquisitions are compatible Read more…