ISO/IEC 20000 Standard is becoming a basic requirement for IT Service providers and is fast becoming the most recognized symbol of quality regarding IT Service Management processes. Once you have acquired your ITIL®® Foundation Certification, you are eligible to pursue the ISO/IEC 20000 certification pathways. ISO/IEC 20000 programs aim to Read more…
There are many pathway options that are available once you have acquired your ITIL®® Foundation Certification. Below illustrates the possible pathways that are available to you. Currently it is intended that the highest certification is the ITIL®® V3 Expert, considered to be equal to that of Diploma Status. Contact us Read more…
The following section provides example reasoning for each answer. This is only a guide however, and does not cover every possible reason why an answer is correct or incorrect. Service Strategy ANSWERS 1c, 2a, 3b, 4c, 5b, 6a, 7d, 8b, 9b, 10d Question 1 Which ITIL®® process is responsible for Read more…
Exam Details: * 40 questions * The correct answer is only one of the four * 60 minutes duration * 26 out of 40 is a pass (65%) * Closed book * No notes Practical Suggestions: * Read the question CAREFULLY * At this level of exam the obvious answer Read more…
Question 1 Why should monitoring and measuring be used when trying to improve services? a) To validate, justify, monitor and improve b) To validate, direct, justify and intervene c) To validate, check, act and improve d) To validate, analyze, direct and improve Question 2 Which is the first activity of Read more…