Components making up the Service Knowledge Management System The SKMS describes the complete set of tools and databases that are used to manage knowledge and information, including the Configuration Management System as well as other tools and databases. The SKMS stores, manages, updates and presents all information that an IT Read more…
To reach a desired job position in a certain enterprise organization, an individual has to show that he or she has what it takes to perform specific…
A Welsh man wanted to enjoy a frozen pizza from ASDA (a British supermarket chain) one night, but discovered that there was “absolutely no topping” on it. So, he called to complain. The end of the call? Priceless. Audio inside tv.gawker.com/5546558/is-this-the-best-customer-service-complaint-call-ever
First, what is an array? An array, in the IT world, is basically a collection of elements that are the same as one another with the collection itself…
ISO 9000 deals with quality management standards. It is basically an international consensus of good practices on quality management systems. Its aim…