store.theartofservice.com/itil.html CSI – Introduction ITIL v3 Purpose of CSI The primary purpose of CSI is to continually align and realign IT services to the charging business needs by identifying and implementing improvements to IT services that support business processes. These improvement activities support the lifecycle approach through Service Strategy, Service Read more…
store.theartofservice.com/itil.html ITIL Service Management Service Management?= The Objective Tree = Security Management?= Activities: securing information = Security ensure such a level of security, that the agreed availability of the infrastructure is not compromised. study the security demand study the security possibilities security regarding 3rd parties (e.g. suppliers) study the risks Read more…
store.theartofservice.com/itil.html IT Service Management An Introduction IT – Business alignment ? Aligning IT strategy with business strategy Meeting business and user needs Coping with change Dealing with senior management Managing costs, budgets and resources Keeping up with technology Recruiting and retaining staff Time and resource management Infrastructure management Maintaining skills Read more…
store.theartofservice.com/itil.html ITIL – IT Service Management An overview program for IT Service Management good practices What is ITSM & what’s the Value? Good Practice Organizations can benchmark themselves against peers and seek to close gaps in capabilites by adopting ‘good practices’ in wide industry use. There are several sources for Read more…