ITSM program failure is less often a result of technical hurdles than a result of failing to correctly identify services or improvements that are important to business stakeholders and their concerns, or failing to identify justifiable service levels. …ITSM program failure is less often a result of technical hurdles, than Read more…
MindTree, a mid-size Indian outsourcer, has developed its own remote IT infrastructure management service delivery platform, MWatch, in a bid to differentiate its remote management services from those of its larger competitors. …The MWatch offering will be particularly of interest to customers that have not invested heavily in IT infrastructure Read more…
Supporting key business and strategic objectives with the provision of management information and analysis as directed within The IT Operations and Systems Management environment. …- Ensuring the delivery of complete, accurately and timely management information to support special projects and business objectives. …- Over 3 years’ experience in Problem and Read more…
To deploy managed infrastructure services and utilise IT Infrastructure Library (ITIL) systems and cloud-based asset management capabilities for TUI Travel Dell Services has signed a six-year IT outsourcing contract with European travel company TUI Travel, to deploy managed infrastructure services and utilise its IT Infrastructure Library (ITIL) systems and cloud-based Read more…