April 2011

SQL Server columnist Brian Kelley wrote an article entitled “Understanding SQL Server Services” in the online knowledge center for…

With technological advances, sharing information via the internet or intranet has never been easier.  You can now share information securely or…

The intention for IT Service Management (ITSM) processes is to deliver the best possible service to meet a customer’s business needs within…

A lot of technology and application specialists who used to spearhead management of IT projects from beginning to end see project managers as competition. This becomes a source of disempowerment – the single biggest hurdle, in terms of organizational transformation in IT – when IT leaders start to introduce a Project Read more…

Customer Surveys are vital for helping organizations determine the different types of customers who make up their customer base or customer…