The citizen of 1 ICT for social protection in the digital age
Who would have that thought this headline could be published and taken seriously?
The link? Convergence the Smartphone at the centre of commercial and government service experience
Global Smartphone Penetration – 35% and growing – 7bn mobile phone subscriptions – Kazakhstan is on a similar growth curve
A traditional view of IT in social protection -the core social processes
A reliable core social security ICT system is expected -but it is not enough
IT is following a similar path to the manufacturing maturity cycle – the consumer/citizen of 1
Rising citizen expectation from digital convergence is leading to the 2-speed ICT shop
Digital Government -a new paradigm
Examine social policy to service delivery in terms of a continuous improvement cycle
The modern social protection system design paradigm -serving people ahead of the organisation
The future : creating a platform to encourage innovation in apps development from across the social ecosystem
Leveraging data to drive the omni-channel engagement -around citizen needs and choice
SAP for Social Protection Empowering people to achieve their social and economic potential
For more information
Please contact : Brian Lee-Archer
[email protected]
discover.sap.com/sap-institute-for-digital-government
Business Capability Model for Social Protection