Service Catalog Management ITIL : Service Catalog Management ITIL V3 Presentation 2 provides a detailed….
Flows logically Is scalable Provides presentations, templates, and documents Saves you time Step 1 Start by reviewing the PowerPoint presentations in the following order: Service Catalog Management Intro Presentation -This presentation gives an introduction to the toolkit. Service Catalog Management ITIL V3 – Presentation 2 provides a detailed and comprehensive overview of Service Catalog Management in the specialist areas of ITIL Version3 and in particular, within the Service Level Management and Service Catalog Management processes as part of the Service Design phase. Service Catalog – Reasons, Hints & Tips – Presentation 3 provides arguments for the implementation of an efficient service catalog, with ideas, suggestions, hints, and tips for how to ensure its success, with regard to its functionality and customer response. These presentations will give you a good knowledge and understanding of all the terms, activities, and concepts required within Service Catalog Management.
They can also be used as the basis for management presentations or when making a formal business case for Service Catalog Management implementation.
Make sure you pay close attention to the notes pages, as well as the slides, as references to further documents and resources are highlighted there. Step 2 This section is intended to walk you through the creation of your organization’s service catalog.
The first document is a one-page overview of the eight (8) steps of the creation process.
This is supplemented by a description of each step in the process, presenting context, terms, and guidelines for creating a relevant service catalog for your organization. Below is an itemized list of supporting documents and resources. Eight Steps to an Effective Service Catalog Service Definitions Business and IT Service Mapping Service Enablers
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ITIL - Service Catalog Management ITIL : Service Catalog Management ITIL V3 Presentation 2 provides a detailed….
ITIL - Service Catalog Management ITIL : Service Catalog Management ITIL V3 Presentation 2 provides a detailed….