Tag Archives: IT Service Desk

IT Service Desk: Is the Master Contractor providing timesheets or other appropriate documentation to support invoices?

November 5, 2018DocumentsIT Service Deskposter

Save time, empower your teams and effectively upgrade your processes with access to this practical IT Service Desk Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Service Desk related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

store.theartofservice.com/IT-Service-Desk-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

The Toolkit contains the following practical and powerful enablers with new and updated IT Service Desk specific requirements:

STEP 1: Get your bearings

Start with…

The latest quick edition of the IT Service Desk Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals…

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 849 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Service Desk improvements can be made.

Examples; 10 of the 849 standard requirements:

Should a manually created (as opposed to automatically discovered) CI wear a specific prefix/suffix indicating manual origin?
How are customer support challenges solved using service management best practices from the it infrastructure library?
What group of people, functions, are the recipients of information from the business/IT service monitoring solution?
Are applications and supporting infrastructure aligned to meet current and future needs of the organization?
Are current IT service delivery and processes adequate to meet the short and long term organizations needs?
Is the Master Contractor providing timesheets or other appropriate documentation to support invoices?
What are the success criteria of a good business/IT service monitoring solution in your organization?
How is the perceived and actual availability from a customer perspective, taken from the last month?
Which issues with the current monitoring solution do you want to overcome for business/IT service?
How is your service desk operations improved by using IT service management best practices?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

The workbook is the latest in-depth complete edition of the IT Service Desk book in PDF containing 849 requirements, which criteria correspond to the criteria in…

Your IT Service Desk self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

The Self-Assessment Excel Dashboard; with the IT Service Desk Self-Assessment and Scorecard you will develop a clear picture of which IT Service Desk areas need attention, which requirements you should focus on and who will be responsible for them:

Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough IT Service Desk Self-Assessment
Is secure: Ensures offline data protection of your Self-Assessment results
Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Service Desk projects with the 62 implementation resources:

62 step-by-step IT Service Desk Project Management Form Templates covering over 6000 IT Service Desk project requirements and success criteria:

Examples; 10 of the check box criteria:

Closing Process Group: Did the IT Service Desk project team have enough people to execute the IT Service Desk project plan?
Procurement Audit: Is the performance of the procurement function/unit regularly evaluated?
Schedule Management Plan: Have all involved IT Service Desk project stakeholders and work groups committed to the IT Service Desk project?
Risk Audit: What expertise do auditors need to generate effective business-level risk assessments, and to what extent do auditors currently possess those attributes?
Change Management Plan: Has the target training audience been identified and nominated?
Procurement Audit: Were products/services not received within the prescribed time limit?
Stakeholder Management Plan: Have you eliminated all duplicative tasks or manual efforts, where appropriate?
Risk Audit: If applicable; Which route/packaging option do you choose for transport of hazmat material?
Project or Phase Close-Out: Does the lesson educate others to improve performance?
Risk Management Plan: Are there new risks that mitigation strategies might introduce?

Step-by-step and complete IT Service Desk Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

1.1 IT Service Desk project Charter
1.2 Stakeholder Register
1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

2.1 IT Service Desk project Management Plan
2.2 Scope Management Plan
2.3 Requirements Management Plan
2.4 Requirements Documentation
2.5 Requirements Traceability Matrix
2.6 IT Service Desk project Scope Statement
2.7 Assumption and Constraint Log
2.8 Work Breakdown Structure
2.9 WBS Dictionary
2.10 Schedule Management Plan
2.11 Activity List
2.12 Activity Attributes
2.13 Milestone List
2.14 Network Diagram
2.15 Activity Resource Requirements
2.16 Resource Breakdown Structure
2.17 Activity Duration Estimates
2.18 Duration Estimating Worksheet
2.19 IT Service Desk project Schedule
2.20 Cost Management Plan
2.21 Activity Cost Estimates
2.22 Cost Estimating Worksheet
2.23 Cost Baseline
2.24 Quality Management Plan
2.25 Quality Metrics
2.26 Process Improvement Plan
2.27 Responsibility Assignment Matrix
2.28 Roles and Responsibilities
2.29 Human Resource Management Plan
2.30 Communications Management Plan
2.31 Risk Management Plan
2.32 Risk Register
2.33 Probability and Impact Assessment
2.34 Probability and Impact Matrix
2.35 Risk Data Sheet
2.36 Procurement Management Plan
2.37 Source Selection Criteria
2.38 Stakeholder Management Plan
2.39 Change Management Plan

3.0 Executing Process Group:

3.1 Team Member Status Report
3.2 Change Request
3.3 Change Log
3.4 Decision Log
3.5 Quality Audit
3.6 Team Directory
3.7 Team Operating Agreement
3.8 Team Performance Assessment
3.9 Team Member Performance Assessment
3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

4.1 IT Service Desk project Performance Report
4.2 Variance Analysis
4.3 Earned Value Status
4.4 Risk Audit
4.5 Contractor Status Report
4.6 Formal Acceptance

5.0 Closing Process Group:

5.1 Procurement Audit
5.2 Contract Close-Out
5.3 IT Service Desk project or Phase Close-Out
5.4 Lessons Learned

Results

With this Three Step process you will have all the tools you need for any IT Service Desk project with this in-depth IT Service Desk Toolkit.

In using the Toolkit you will be better able to:

Diagnose IT Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in IT Service Desk and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make IT Service Desk investments work better.

This IT Service Desk All-Inclusive Toolkit enables You to be that person:

store.theartofservice.com/IT-Service-Desk-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

IT Service Desk: What group of people, functions, are the recipients of information from the business/IT service monitoring solution?

October 16, 2018DocumentsIT Service Deskposter

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

store.theartofservice.com/IT-Service-Desk-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

The Toolkit contains the following practical and powerful enablers with new and updated IT Service Desk specific requirements:

STEP 1: Get your bearings

Start with…

The latest quick edition of the IT Service Desk Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals…

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Examples; 10 of the 849 standard requirements:

Should a manually created (as opposed to automatically discovered) CI wear a specific prefix/suffix indicating manual origin?
How are customer support challenges solved using service management best practices from the it infrastructure library?
What group of people, functions, are the recipients of information from the business/IT service monitoring solution?
Are applications and supporting infrastructure aligned to meet current and future needs of the organization?
Are current IT service delivery and processes adequate to meet the short and long term organizations needs?
Is the Master Contractor providing timesheets or other appropriate documentation to support invoices?
What are the success criteria of a good business/IT service monitoring solution in your organization?
How is the perceived and actual availability from a customer perspective, taken from the last month?
Which issues with the current monitoring solution do you want to overcome for business/IT service?
How is your service desk operations improved by using IT service management best practices?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

The workbook is the latest in-depth complete edition of the IT Service Desk book in PDF containing 849 requirements, which criteria correspond to the criteria in…

Your IT Service Desk self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

The Self-Assessment Excel Dashboard; with the IT Service Desk Self-Assessment and Scorecard you will develop a clear picture of which IT Service Desk areas need attention, which requirements you should focus on and who will be responsible for them:

Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough IT Service Desk Self-Assessment
Is secure: Ensures offline data protection of your Self-Assessment results
Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Service Desk projects with the 62 implementation resources:

62 step-by-step IT Service Desk Project Management Form Templates covering over 6000 IT Service Desk project requirements and success criteria:

Examples; 10 of the check box criteria:

Lessons Learned: How actively and meaningfully were stakeholders involved in the IT Service Desk project?
Decision Log: Is your opponent open to a non-traditional workflow, or will it likely challenge anything you do?
Lessons Learned: How well do you feel the executives supported this IT Service Desk project?
Human Resource Management Plan: How to convince to employees that it is a necessary process?
Lessons Learned: Who managed most of the communication within the IT Service Desk project?
Probability and Impact Matrix: What are the uncertainties associated with the technology selected for the IT Service Desk project?
Decision Log: Decision-making process; how will the team make decisions?
Procurement Audit: Were no tenders presented after the time limit accepted?
Procurement Audit: Are procurement processes well organized and documented?
Lessons Learned: Is there a clear cause and effect between the activity and the lesson learned?

Step-by-step and complete IT Service Desk Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

1.1 IT Service Desk project Charter
1.2 Stakeholder Register
1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

2.1 IT Service Desk project Management Plan
2.2 Scope Management Plan
2.3 Requirements Management Plan
2.4 Requirements Documentation
2.5 Requirements Traceability Matrix
2.6 IT Service Desk project Scope Statement
2.7 Assumption and Constraint Log
2.8 Work Breakdown Structure
2.9 WBS Dictionary
2.10 Schedule Management Plan
2.11 Activity List
2.12 Activity Attributes
2.13 Milestone List
2.14 Network Diagram
2.15 Activity Resource Requirements
2.16 Resource Breakdown Structure
2.17 Activity Duration Estimates
2.18 Duration Estimating Worksheet
2.19 IT Service Desk project Schedule
2.20 Cost Management Plan
2.21 Activity Cost Estimates
2.22 Cost Estimating Worksheet
2.23 Cost Baseline
2.24 Quality Management Plan
2.25 Quality Metrics
2.26 Process Improvement Plan
2.27 Responsibility Assignment Matrix
2.28 Roles and Responsibilities
2.29 Human Resource Management Plan
2.30 Communications Management Plan
2.31 Risk Management Plan
2.32 Risk Register
2.33 Probability and Impact Assessment
2.34 Probability and Impact Matrix
2.35 Risk Data Sheet
2.36 Procurement Management Plan
2.37 Source Selection Criteria
2.38 Stakeholder Management Plan
2.39 Change Management Plan

3.0 Executing Process Group:

3.1 Team Member Status Report
3.2 Change Request
3.3 Change Log
3.4 Decision Log
3.5 Quality Audit
3.6 Team Directory
3.7 Team Operating Agreement
3.8 Team Performance Assessment
3.9 Team Member Performance Assessment
3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

4.1 IT Service Desk project Performance Report
4.2 Variance Analysis
4.3 Earned Value Status
4.4 Risk Audit
4.5 Contractor Status Report
4.6 Formal Acceptance

5.0 Closing Process Group:

5.1 Procurement Audit
5.2 Contract Close-Out
5.3 IT Service Desk project or Phase Close-Out
5.4 Lessons Learned

Results

With this Three Step process you will have all the tools you need for any IT Service Desk project with this in-depth IT Service Desk Toolkit.

In using the Toolkit you will be better able to:

Diagnose IT Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in IT Service Desk and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

This IT Service Desk All-Inclusive Toolkit enables You to be that person:

store.theartofservice.com/IT-Service-Desk-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

Includes lifetime updates

IT Service Desk: Which issues with the current monitoring solution do you want to overcome for business/IT service?

September 14, 2018DocumentsIT Service Deskposter

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

store.theartofservice.com/IT-Service-Desk-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

The Toolkit contains the following practical and powerful enablers with new and updated IT Service Desk specific requirements:

STEP 1: Get your bearings

Start with…

The latest quick edition of the IT Service Desk Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals…

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Examples; 10 of the 849 standard requirements:

Should a manually created (as opposed to automatically discovered) CI wear a specific prefix/suffix indicating manual origin?
How are customer support challenges solved using service management best practices from the it infrastructure library?
What group of people, functions, are the recipients of information from the business/IT service monitoring solution?
Are applications and supporting infrastructure aligned to meet current and future needs of the organization?
Are current IT service delivery and processes adequate to meet the short and long term organizations needs?
Is the Master Contractor providing timesheets or other appropriate documentation to support invoices?
What are the success criteria of a good business/IT service monitoring solution in your organization?
How is the perceived and actual availability from a customer perspective, taken from the last month?
Which issues with the current monitoring solution do you want to overcome for business/IT service?
How is your service desk operations improved by using IT service management best practices?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

The workbook is the latest in-depth complete edition of the IT Service Desk book in PDF containing 849 requirements, which criteria correspond to the criteria in…

Your IT Service Desk self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

The Self-Assessment Excel Dashboard; with the IT Service Desk Self-Assessment and Scorecard you will develop a clear picture of which IT Service Desk areas need attention, which requirements you should focus on and who will be responsible for them:

Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough IT Service Desk Self-Assessment
Is secure: Ensures offline data protection of your Self-Assessment results
Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Service Desk projects with the 62 implementation resources:

62 step-by-step IT Service Desk Project Management Form Templates covering over 6000 IT Service Desk project requirements and success criteria:

Examples; 10 of the check box criteria:

Quality Metrics: Did the team meet the IT Service Desk project success criteria documented in the Quality Metrics Matrix?
Executing Process Group: What are the key components of the IT Service Desk project communications plan?
Probability and Impact Matrix: What are the channels available for distribution to the customer?
Cost Management Plan: Forecasts – How will the cost to complete the IT Service Desk project be forecast?
WBS Dictionary: Is future work which cannot be planned in detail subdivided to the extent practicable for budgeting and scheduling purposes?
Risk Management Plan: Risk Categories: What are the main categories of risks that should be addressed on this IT Service Desk project?
Activity Duration Estimates: Under these circumstances what would be the best thing to do?
Quality Audit: How does the organization know that its staffing profile is optimally aligned with the capability requirements implicit (or explicit) in its Strategic Plan?
Variance Analysis: Are records maintained to show how management reserves are used?
Schedule Management Plan: Is the schedule vertically and horizontally traceable?

Step-by-step and complete IT Service Desk Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

1.1 IT Service Desk project Charter
1.2 Stakeholder Register
1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

2.1 IT Service Desk project Management Plan
2.2 Scope Management Plan
2.3 Requirements Management Plan
2.4 Requirements Documentation
2.5 Requirements Traceability Matrix
2.6 IT Service Desk project Scope Statement
2.7 Assumption and Constraint Log
2.8 Work Breakdown Structure
2.9 WBS Dictionary
2.10 Schedule Management Plan
2.11 Activity List
2.12 Activity Attributes
2.13 Milestone List
2.14 Network Diagram
2.15 Activity Resource Requirements
2.16 Resource Breakdown Structure
2.17 Activity Duration Estimates
2.18 Duration Estimating Worksheet
2.19 IT Service Desk project Schedule
2.20 Cost Management Plan
2.21 Activity Cost Estimates
2.22 Cost Estimating Worksheet
2.23 Cost Baseline
2.24 Quality Management Plan
2.25 Quality Metrics
2.26 Process Improvement Plan
2.27 Responsibility Assignment Matrix
2.28 Roles and Responsibilities
2.29 Human Resource Management Plan
2.30 Communications Management Plan
2.31 Risk Management Plan
2.32 Risk Register
2.33 Probability and Impact Assessment
2.34 Probability and Impact Matrix
2.35 Risk Data Sheet
2.36 Procurement Management Plan
2.37 Source Selection Criteria
2.38 Stakeholder Management Plan
2.39 Change Management Plan

3.0 Executing Process Group:

3.1 Team Member Status Report
3.2 Change Request
3.3 Change Log
3.4 Decision Log
3.5 Quality Audit
3.6 Team Directory
3.7 Team Operating Agreement
3.8 Team Performance Assessment
3.9 Team Member Performance Assessment
3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

4.1 IT Service Desk project Performance Report
4.2 Variance Analysis
4.3 Earned Value Status
4.4 Risk Audit
4.5 Contractor Status Report
4.6 Formal Acceptance

5.0 Closing Process Group:

5.1 Procurement Audit
5.2 Contract Close-Out
5.3 IT Service Desk project or Phase Close-Out
5.4 Lessons Learned

Results

With this Three Step process you will have all the tools you need for any IT Service Desk project with this in-depth IT Service Desk Toolkit.

In using the Toolkit you will be better able to:

Diagnose IT Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in IT Service Desk and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

This IT Service Desk All-Inclusive Toolkit enables You to be that person:

store.theartofservice.com/IT-Service-Desk-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

Includes lifetime updates

IT Service Desk: What group of people, functions, are the recipients of information from the business/IT service monitoring solution?

September 13, 2018DocumentsIT Service Deskposter

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

store.theartofservice.com/IT-Service-Desk-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

The Toolkit contains the following practical and powerful enablers with new and updated IT Service Desk specific requirements:

STEP 1: Get your bearings

Start with…

The latest quick edition of the IT Service Desk Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals…

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Examples; 10 of the 849 standard requirements:

Should a manually created (as opposed to automatically discovered) CI wear a specific prefix/suffix indicating manual origin?
How are customer support challenges solved using service management best practices from the it infrastructure library?
What group of people, functions, are the recipients of information from the business/IT service monitoring solution?
Are applications and supporting infrastructure aligned to meet current and future needs of the organization?
Are current IT service delivery and processes adequate to meet the short and long term organizations needs?
Is the Master Contractor providing timesheets or other appropriate documentation to support invoices?
What are the success criteria of a good business/IT service monitoring solution in your organization?
How is the perceived and actual availability from a customer perspective, taken from the last month?
Which issues with the current monitoring solution do you want to overcome for business/IT service?
How is your service desk operations improved by using IT service management best practices?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

The workbook is the latest in-depth complete edition of the IT Service Desk book in PDF containing 849 requirements, which criteria correspond to the criteria in…

Your IT Service Desk self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

The Self-Assessment Excel Dashboard; with the IT Service Desk Self-Assessment and Scorecard you will develop a clear picture of which IT Service Desk areas need attention, which requirements you should focus on and who will be responsible for them:

Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough IT Service Desk Self-Assessment
Is secure: Ensures offline data protection of your Self-Assessment results
Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Service Desk projects with the 62 implementation resources:

62 step-by-step IT Service Desk Project Management Form Templates covering over 6000 IT Service Desk project requirements and success criteria:

Examples; 10 of the check box criteria:

Project Scope Statement: Write a brief purpose statement for this IT Service Desk project. Include a business justification statement. What is the product of this IT Service Desk project?
Procurement Management Plan: Was your organizations estimating methodology being used and followed?
WBS Dictionary: Do work packages consist of discrete tasks which are adequately described?
Schedule Management Plan: List all schedule constraints here. Must the IT Service Desk project be complete by a specified date?
Risk Management Plan: What are the cost, schedule and resource impacts of avoiding the risk?
Activity Duration Estimates: Are inspections completed to determine if the results comply with the requirements?
Project Performance Report: To what degree can all members engage in open and interactive discussions?
Risk Data Sheet: What is the duration of infection (the length of time the host is infected with the organizm) in a normal healthy human host?
Cost Management Plan: Have IT Service Desk project management standards and procedures been identified / established and documented?
Scope Management Plan: How will scope changes be identified and classified?

Step-by-step and complete IT Service Desk Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

1.1 IT Service Desk project Charter
1.2 Stakeholder Register
1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

2.1 IT Service Desk project Management Plan
2.2 Scope Management Plan
2.3 Requirements Management Plan
2.4 Requirements Documentation
2.5 Requirements Traceability Matrix
2.6 IT Service Desk project Scope Statement
2.7 Assumption and Constraint Log
2.8 Work Breakdown Structure
2.9 WBS Dictionary
2.10 Schedule Management Plan
2.11 Activity List
2.12 Activity Attributes
2.13 Milestone List
2.14 Network Diagram
2.15 Activity Resource Requirements
2.16 Resource Breakdown Structure
2.17 Activity Duration Estimates
2.18 Duration Estimating Worksheet
2.19 IT Service Desk project Schedule
2.20 Cost Management Plan
2.21 Activity Cost Estimates
2.22 Cost Estimating Worksheet
2.23 Cost Baseline
2.24 Quality Management Plan
2.25 Quality Metrics
2.26 Process Improvement Plan
2.27 Responsibility Assignment Matrix
2.28 Roles and Responsibilities
2.29 Human Resource Management Plan
2.30 Communications Management Plan
2.31 Risk Management Plan
2.32 Risk Register
2.33 Probability and Impact Assessment
2.34 Probability and Impact Matrix
2.35 Risk Data Sheet
2.36 Procurement Management Plan
2.37 Source Selection Criteria
2.38 Stakeholder Management Plan
2.39 Change Management Plan

3.0 Executing Process Group:

3.1 Team Member Status Report
3.2 Change Request
3.3 Change Log
3.4 Decision Log
3.5 Quality Audit
3.6 Team Directory
3.7 Team Operating Agreement
3.8 Team Performance Assessment
3.9 Team Member Performance Assessment
3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

4.1 IT Service Desk project Performance Report
4.2 Variance Analysis
4.3 Earned Value Status
4.4 Risk Audit
4.5 Contractor Status Report
4.6 Formal Acceptance

5.0 Closing Process Group:

5.1 Procurement Audit
5.2 Contract Close-Out
5.3 IT Service Desk project or Phase Close-Out
5.4 Lessons Learned

Results

With this Three Step process you will have all the tools you need for any IT Service Desk project with this in-depth IT Service Desk Toolkit.

In using the Toolkit you will be better able to:

Diagnose IT Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in IT Service Desk and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

This IT Service Desk All-Inclusive Toolkit enables You to be that person:

store.theartofservice.com/IT-Service-Desk-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

Includes lifetime updates

IT Service Desk: Which issues with the current monitoring solution do you want to overcome for business/IT service?

September 9, 2018DocumentsIT Service Deskposter

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

store.theartofservice.com/IT-Service-Desk-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

The Toolkit contains the following practical and powerful enablers with new and updated IT Service Desk specific requirements:

STEP 1: Get your bearings

Start with…

The latest quick edition of the IT Service Desk Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals…

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Examples; 10 of the 849 standard requirements:

Should a manually created (as opposed to automatically discovered) CI wear a specific prefix/suffix indicating manual origin?
How are customer support challenges solved using service management best practices from the it infrastructure library?
What group of people, functions, are the recipients of information from the business/IT service monitoring solution?
Are applications and supporting infrastructure aligned to meet current and future needs of the organization?
Are current IT service delivery and processes adequate to meet the short and long term organizations needs?
Is the Master Contractor providing timesheets or other appropriate documentation to support invoices?
What are the success criteria of a good business/IT service monitoring solution in your organization?
How is the perceived and actual availability from a customer perspective, taken from the last month?
Which issues with the current monitoring solution do you want to overcome for business/IT service?
How is your service desk operations improved by using IT service management best practices?

Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

The workbook is the latest in-depth complete edition of the IT Service Desk book in PDF containing 849 requirements, which criteria correspond to the criteria in…

Your IT Service Desk self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

The Self-Assessment Excel Dashboard; with the IT Service Desk Self-Assessment and Scorecard you will develop a clear picture of which IT Service Desk areas need attention, which requirements you should focus on and who will be responsible for them:

Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
Gives you a professional Dashboard to guide and perform a thorough IT Service Desk Self-Assessment
Is secure: Ensures offline data protection of your Self-Assessment results
Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Service Desk projects with the 62 implementation resources:

62 step-by-step IT Service Desk Project Management Form Templates covering over 6000 IT Service Desk project requirements and success criteria:

Examples; 10 of the check box criteria:

Project Performance Report: To what degree will the approach capitalize on and enhance the skills of all team members in a manner that takes into consideration other demands on members of the team?
Probability and Impact Assessment: How will economic events and trends likely affect the IT Service Desk project?
Human Resource Management Plan: Are there checklists created to determine if all quality processes are followed?
Scope Management Plan: Are the proposed IT Service Desk project purposes different than the previously authorized IT Service Desk project?
Closing Process Group: Contingency planning. If a risk event occurs, what will you do?
Responsibility Assignment Matrix: Is budgeted cost for work performed calculated in a manner consistent with the way work is planned?
Stakeholder Management Plan: Have IT Service Desk project management standards and procedures been identified / established and documented?
Risk Data Sheet: What is the environment within which you operate (social trends, economic, community values, broad based participation, national directions etc.)?
Network Diagram: If X is long, what would be the completion time if you break X into two parallel parts of y weeks and z weeks?
Assumption and Constraint Log: Are there cosmetic errors that hinder readability and comprehension?

Step-by-step and complete IT Service Desk Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

1.1 IT Service Desk project Charter
1.2 Stakeholder Register
1.3 Stakeholder Analysis Matrix

2.0 Planning Process Group:

2.1 IT Service Desk project Management Plan
2.2 Scope Management Plan
2.3 Requirements Management Plan
2.4 Requirements Documentation
2.5 Requirements Traceability Matrix
2.6 IT Service Desk project Scope Statement
2.7 Assumption and Constraint Log
2.8 Work Breakdown Structure
2.9 WBS Dictionary
2.10 Schedule Management Plan
2.11 Activity List
2.12 Activity Attributes
2.13 Milestone List
2.14 Network Diagram
2.15 Activity Resource Requirements
2.16 Resource Breakdown Structure
2.17 Activity Duration Estimates
2.18 Duration Estimating Worksheet
2.19 IT Service Desk project Schedule
2.20 Cost Management Plan
2.21 Activity Cost Estimates
2.22 Cost Estimating Worksheet
2.23 Cost Baseline
2.24 Quality Management Plan
2.25 Quality Metrics
2.26 Process Improvement Plan
2.27 Responsibility Assignment Matrix
2.28 Roles and Responsibilities
2.29 Human Resource Management Plan
2.30 Communications Management Plan
2.31 Risk Management Plan
2.32 Risk Register
2.33 Probability and Impact Assessment
2.34 Probability and Impact Matrix
2.35 Risk Data Sheet
2.36 Procurement Management Plan
2.37 Source Selection Criteria
2.38 Stakeholder Management Plan
2.39 Change Management Plan

3.0 Executing Process Group:

3.1 Team Member Status Report
3.2 Change Request
3.3 Change Log
3.4 Decision Log
3.5 Quality Audit
3.6 Team Directory
3.7 Team Operating Agreement
3.8 Team Performance Assessment
3.9 Team Member Performance Assessment
3.10 Issue Log

4.0 Monitoring and Controlling Process Group:

4.1 IT Service Desk project Performance Report
4.2 Variance Analysis
4.3 Earned Value Status
4.4 Risk Audit
4.5 Contractor Status Report
4.6 Formal Acceptance

5.0 Closing Process Group:

5.1 Procurement Audit
5.2 Contract Close-Out
5.3 IT Service Desk project or Phase Close-Out
5.4 Lessons Learned

Results

With this Three Step process you will have all the tools you need for any IT Service Desk project with this in-depth IT Service Desk Toolkit.

In using the Toolkit you will be better able to:

Diagnose IT Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
Implement evidence-based best practice strategies aligned with overall goals
Integrate recent advances in IT Service Desk and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

This IT Service Desk All-Inclusive Toolkit enables You to be that person:

store.theartofservice.com/IT-Service-Desk-toolkit-best-practice-templates-step-by-step-work-plans-and-maturity-diagnostics/

The Art of Service, Standard Requirements Self Assessments

Own Your Risk – Standard Requirements Self Assessments

Tag Archives: IT Service Desk

IT Service Desk: Is the Master Contractor providing timesheets or other appropriate documentation to support invoices?

STEP 1: Get your bearings

STEP 2: Set concrete goals, tasks, dates and numbers you can track

STEP 3: Implement, Track, follow up and revise strategy

Results

Includes lifetime updates

IT Service Desk: What group of people, functions, are the recipients of information from the business/IT service monitoring solution?

STEP 1: Get your bearings

STEP 2: Set concrete goals, tasks, dates and numbers you can track

STEP 3: Implement, Track, follow up and revise strategy

Results

Includes lifetime updates

IT Service Desk: Which issues with the current monitoring solution do you want to overcome for business/IT service?

STEP 1: Get your bearings

STEP 2: Set concrete goals, tasks, dates and numbers you can track

STEP 3: Implement, Track, follow up and revise strategy

Results

Includes lifetime updates

IT Service Desk: What group of people, functions, are the recipients of information from the business/IT service monitoring solution?

STEP 1: Get your bearings

STEP 2: Set concrete goals, tasks, dates and numbers you can track

STEP 3: Implement, Track, follow up and revise strategy

Results

Includes lifetime updates

IT Service Desk: Which issues with the current monitoring solution do you want to overcome for business/IT service?

STEP 1: Get your bearings

STEP 2: Set concrete goals, tasks, dates and numbers you can track

STEP 3: Implement, Track, follow up and revise strategy

Results

Includes lifetime updates