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ITIL – IT Service Management

An overview program for IT Service Management

good practices

What is ITSM & what’s the Value?

Good Practice

Organizations can benchmark themselves against peers and seek

to close gaps in capabilites by adopting ‘good practices’ in wide

industry use.

There are several sources for good practices including:

Public frameworks

Standards

Proprietary knowledge of organizations and individuals.

Business and IT Alignment

ITIL Model – V3

V3 Qualification Scheme Structure

V2-V3 Bridging Options

Service Lifecycle Objective

Service Lifecycle, Processes & Functions

How does the Service Lifecycle work?

What are services?

What Are Processes?

Generic Process

Functions

Process Owner vs. Service Owner

RACI Model

Service Provider Types

Type 1

Internal Service

Provider

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Categories: ITILNews