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Introduction to ?Change Management Toolkit
Welcome
Welcome
Welcome to the Change Management toolkit.
Within this toolkit you will find lots of useful information,
that will not only help you to update your knowledge and
understanding of Change Management
but also provide you with practical and useable materials
for use within your working environment.
How it works
Follow the ‘Toolkit Roadmap’ to navigate your way
through the documents within the toolkit. This will direct
you through the relevant stages of Change Management.
Aim of the Toolkit
To provide an introduction to Change Management
Provide a detailed over view of Change Management from a ITIL Version 3 perspective.
Provide practical and user friendly documents for you to use within your organization.
Definition of Change
ITIL version 3 defines Change as:
The addition, modification or removal of anything that could
have an effect on IT services. The scope should include all IT
services, configuration items, processes and documentation.
Why are there Changes?
Changes arise for a variety of reasons:
Proactively, e.g. seeking business benefits such as reducing costs or improving services or increasing the ease and effectiveness of support.
Reactively as a means of resolving errors and adapting to changing circumstance.
Manage Changes
Changes should be managed to:
Optimize risk exposure (supporting the risk profile required by the business)
Minimize the severity of any impact and disruption
Be successful at the first attempt.
Such an approach will deliver direct benefit to the bottom line
for the business b y delivering early realization of benefits, with
saving of money and time.
This Toolkit
This toolkit provides information on the Change Management
process and provides guidance that is scalable for:
Different kinds and sizes of organization
Small and large changes required at each lifecycle stage
Changes with major and minor impact
Changes in a required timeframe
Different levels of budget or funding available to deliver change.