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The CRM report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest.
The Predictive Analytics Scores below – ordered on Forecasted Future Needs and Demand from High to Low – shows you CRM’s Predictive Analysis. The link takes you to a corresponding product in The Art of Service’s store to get started.
The Art of Service’s predictive model results enable businesses to discover and apply the most profitable technologies and applications, attracting the most profitable customers, and therefore helping maximize value from their investments. The Predictive Analytics algorithm evaluates and scores technologies and applications.
The platform monitors over six thousand technologies and applications for months, looking for interest swings in a topic, concept, technology or application, not just a count of mentions. It then makes forecasts about the velocity of the interest over time, with peaks representing it breaking into the mainstream. Data sources include trend data, employment data, employee skills data, and signals like advertising spent, advertisers, search-counts, Instruction and courseware available activity, patents, and books published.
Predictive Analytics Scores:
000489 – Less Annoying CRM
000388 – NeonCRM
000270 – Social Analytics
000266 – Wearables
000232 – Sales Analytics
000228 – Predictive Analytics
000193 – Salesforce
000169 – Speech Analytics
000169 – cCRM
000166 – Text Analytics
000147 – Data-Driven Marketing
000140 – Agile CRM
000135 – Customer Journey Analytics
000117 – Lead Management
000107 – Web Analytics Software
000097 – SuiteCRM
000091 – Zoho
000084 – Voice of the Customer
000082 – Online CRM Software
000079 – Augmented Reality
000078 – Territory Management
000052 – amoCRM
000048 – InTouch
000048 – dCRM
000044 – GiftWorks
000041 – OnePageCRM
000027 – Sales Performance Management
000024 – Electronic Signatures
000020 – Predictive Lead Scoring
000017 – Personification
000015 – iCRM
000013 – Marketing Performance Management
000009 – SugarCRM
000005 – Integrated Marketing Management
000000 – Workbooks CRM
000000 – webCRM
000000 – vtiger CRM
000000 – Vipor CRM
000000 – Uplift Modeling
000000 – TEAMGATE
000000 – Strategic Account Management
000000 – Social for Sales
000000 – SAP AG
000000 – retailCRM
000000 – Recurring Revenue Management
000000 – Real Estate CRM Software
000000 – Pipeliner CRM
000000 – OnePage CRM
000000 – Mobile Field Service Management
000000 – Mobile Advertising
000000 – Mac CRM Software
000000 – Luxor CRM
000000 – karmaCRM
000000 – InvisibleCRM
000000 – Financial CRM Software
000000 – Enterprise Feedback Management
000000 – 1CRM
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Evaluation Criteria Definitions:
Interest and Popularity:
Leaders:
100 – NeonCRM
100 – Augmented Reality
093 – Predictive Analytics
Google Trends data for gauging mindshare and awareness, the numbers are relative to their maximum (100), meaning number 100 has maximum interest right now and number 50 has half the interest it had from its peak of 100.
Employment Demand:
Leaders:
033652 – Salesforce
004778 – Territory Management
002536 – Voice of the Customer
Open employment opportunities on the date of this report for the subject. Indicator of the need of employers for this specific skill set and therefore their organization’s application of it in relation to the other subjects.
Active Practitioners:
Leaders:
01584707 – Salesforce
00134751 – Territory Management
00117339 – Mobile Advertising
Number of practitioners and professionals which have the subject skill set and experience. Indicator of the need of employers (and availability of employees) for this specific skill set and therefore their organization’s application of it in relation to the other subjects.
Monthly Searches:
Leaders:
823000 – Salesforce
301000 – InTouch
201000 – Zoho
How often a month a search is performed for the keyword/phrase: and indicator of interest in the subject.
Cost per Click:
Leaders:
025.49 – Online CRM Software
019.51 – Predictive Analytics
018.03 – Web Analytics Software
CPC: The average amount advertisers pay Google anytime someone clicks their own ad for this keyword. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.
Active Advertisers:
Leaders:
057 – Mobile Advertising
056 – Real Estate CRM Software
052 – Web Analytics Software
This shows how many unique advertisers have appeared on this subject in the last 12 months. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.
Patents:
Leaders:
00071600 – SAP AG
00036300 – Augmented Reality
00017200 – Salesforce
Patents issued for the specific subject. Indicator of R&D investments and innovation in the specific subject.
Books in print:
Leaders:
00004473 – Augmented Reality
00002014 – Electronic Signatures
00001799 – Wearables
Number of in-print books that cover the subject. Indicator of the need for knowledge sharing and its availability.
Instruction and courseware available content:
Leaders:
00564000 – Augmented Reality
00219000 – Salesforce
00151000 – Predictive Analytics
Number of instruction and courseware available content that covers the subject. Indicator of the need for knowledge sharing and its availability.
Complete Overview:
Interest and Popularity
100 – NeonCRM
100 – Augmented Reality
093 – Predictive Analytics
091 – Salesforce
090 – Speech Analytics
089 – Agile CRM
088 – Zoho
088 – Text Analytics
085 – SuiteCRM
081 – Social Analytics
078 – 1CRM
073 – amoCRM
072 – Sales Analytics
065 – Wearables
065 – Vipor CRM
061 – InTouch
057 – Less Annoying CRM
052 – cCRM
051 – Data-Driven Marketing
046 – Social for Sales
046 – Pipeliner CRM
045 – Workbooks CRM
044 – webCRM
042 – Lead Management
036 – retailCRM
034 – Customer Journey Analytics
033 – OnePageCRM
032 – vtiger CRM
030 – Real Estate CRM Software
028 – Personification
027 – GiftWorks
026 – Uplift Modeling
025 – Sales Performance Management
024 – Voice of the Customer
023 – dCRM
022 – Territory Management
021 – Online CRM Software
020 – OnePage CRM
019 – iCRM
018 – TEAMGATE
018 – SugarCRM
018 – Marketing Performance Management
017 – Web Analytics Software
016 – Predictive Lead Scoring
015 – Mobile Field Service Management
015 – Integrated Marketing Management
014 – InvisibleCRM
013 – karmaCRM
012 – Electronic Signatures
010 – Mobile Advertising
009 – Recurring Revenue Management
008 – SAP AG
007 – Strategic Account Management
007 – Mac CRM Software
006 – Financial CRM Software
006 – Enterprise Feedback Management
005 – Luxor CRM
Employment Demand:
033652 – Salesforce
004778 – Territory Management
002536 – Voice of the Customer
002332 – Predictive Analytics
002312 – Lead Management
000862 – Wearables
000741 – Mobile Advertising
000585 – Sales Analytics
000494 – Augmented Reality
000419 – Strategic Account Management
000412 – Data-Driven Marketing
000364 – Social Analytics
000278 – Text Analytics
000246 – InTouch
000216 – Zoho
000117 – SugarCRM
000109 – Electronic Signatures
000087 – Speech Analytics
000081 – Web Analytics Software
000076 – Sales Performance Management
000064 – cCRM
000036 – GiftWorks
000030 – Financial CRM Software
000019 – iCRM
000013 – dCRM
000012 – Marketing Performance Management
000011 – SAP AG
000008 – Personification
000008 – Customer Journey Analytics
000007 – Agile CRM
000006 – SuiteCRM
000006 – Online CRM Software
000005 – NeonCRM
000005 – Integrated Marketing Management
000005 – Enterprise Feedback Management
000004 – Recurring Revenue Management
000003 – Less Annoying CRM
000002 – Predictive Lead Scoring
000002 – amoCRM
000001 – OnePageCRM
000001 – Mac CRM Software
000000 – Workbooks CRM
000000 – webCRM
000000 – vtiger CRM
000000 – Vipor CRM
000000 – Uplift Modeling
000000 – TEAMGATE
000000 – Social for Sales
000000 – retailCRM
000000 – Real Estate CRM Software
000000 – Pipeliner CRM
000000 – OnePage CRM
000000 – Mobile Field Service Management
000000 – Luxor CRM
000000 – karmaCRM
000000 – InvisibleCRM
000000 – 1CRM
Active Practitioners:
01584707 – Salesforce
00134751 – Territory Management
00117339 – Mobile Advertising
00095039 – Predictive Analytics
00083082 – Lead Management
00072618 – Voice of the Customer
00062335 – Augmented Reality
00042859 – Social for Sales
00031218 – InTouch
00026132 – Strategic Account Management
00023587 – SugarCRM
00021036 – Wearables
00020780 – Zoho
00018883 – SAP AG
00018191 – Sales Analytics
00014769 – Text Analytics
00014289 – Data-Driven Marketing
00010901 – Social Analytics
00007010 – Sales Performance Management
00005560 – Electronic Signatures
00004625 – Speech Analytics
00002345 – iCRM
00002194 – GiftWorks
00001967 – cCRM
00001956 – vtiger CRM
00001607 – Integrated Marketing Management
00001601 – Marketing Performance Management
00001293 – Personification
00001291 – Web Analytics Software
00000629 – dCRM
00000526 – SuiteCRM
00000445 – Agile CRM
00000429 – webCRM
00000279 – amoCRM
00000254 – Recurring Revenue Management
00000225 – Uplift Modeling
00000201 – Customer Journey Analytics
00000160 – InvisibleCRM
00000157 – Predictive Lead Scoring
00000154 – Online CRM Software
00000129 – NeonCRM
00000106 – Pipeliner CRM
00000089 – Workbooks CRM
00000082 – Real Estate CRM Software
00000081 – OnePageCRM
00000066 – Financial CRM Software
00000062 – Mobile Field Service Management
00000059 – 1CRM
00000058 – Luxor CRM
00000041 – karmaCRM
00000035 – Less Annoying CRM
00000032 – TEAMGATE
00000030 – retailCRM
00000028 – OnePage CRM
00000002 – Vipor CRM
00000001 – Mac CRM Software
00000001 – Enterprise Feedback Management
Monthly Searches:
823000 – Salesforce
301000 – InTouch
201000 – Zoho
135000 – Personification
090500 – Augmented Reality
049500 – SugarCRM
018100 – Wearables
018100 – Predictive Analytics
009900 – SAP AG
009900 – Mobile Advertising
006600 – vtiger CRM
006600 – cCRM
004400 – Lead Management
003600 – webCRM
003600 – Voice of the Customer
002900 – iCRM
002900 – GiftWorks
002400 – Text Analytics
001900 – Social Analytics
001900 – Electronic Signatures
001600 – Data-Driven Marketing
001300 – Speech Analytics
000880 – Territory Management
000880 – Strategic Account Management
000720 – Workbooks CRM
000720 – Sales Performance Management
000720 – Sales Analytics
000480 – Real Estate CRM Software
000480 – Online CRM Software
000390 – Web Analytics Software
000330 – Enterprise Feedback Management
000320 – Luxor CRM
000170 – Integrated Marketing Management
000140 – Marketing Performance Management
000090 – Recurring Revenue Management
000030 – Financial CRM Software
000000 – Vipor CRM
000000 – Uplift Modeling
000000 – TEAMGATE
000000 – SuiteCRM
000000 – Social for Sales
000000 – retailCRM
000000 – Predictive Lead Scoring
000000 – Pipeliner CRM
000000 – OnePageCRM
000000 – OnePage CRM
000000 – NeonCRM
000000 – Mobile Field Service Management
000000 – Mac CRM Software
000000 – Less Annoying CRM
000000 – karmaCRM
000000 – InvisibleCRM
000000 – dCRM
000000 – Customer Journey Analytics
000000 – amoCRM
000000 – Agile CRM
000000 – 1CRM
Cost per Click:
025.49 – Online CRM Software
019.51 – Predictive Analytics
018.03 – Web Analytics Software
017.19 – Social Analytics
014.49 – webCRM
014.44 – Real Estate CRM Software
013.56 – Sales Performance Management
012.14 – Voice of the Customer
011.53 – Financial CRM Software
011.44 – Enterprise Feedback Management
011.04 – Sales Analytics
010.79 – Lead Management
008.14 – Territory Management
007.64 – iCRM
007.64 – Electronic Signatures
007.41 – Data-Driven Marketing
007.07 – Mobile Advertising
006.18 – Workbooks CRM
005.84 – vtiger CRM
005.77 – Text Analytics
004.96 – Zoho
004.11 – Speech Analytics
003.88 – Augmented Reality
003.06 – Luxor CRM
002.86 – SAP AG
002.39 – Marketing Performance Management
001.33 – Salesforce
001.13 – Personification
000.84 – SugarCRM
000.60 – InTouch
000.54 – Wearables
000.50 – Recurring Revenue Management
000.45 – GiftWorks
000.13 – Integrated Marketing Management
000.12 – Strategic Account Management
000.03 – cCRM
000.00 – Vipor CRM
000.00 – Uplift Modeling
000.00 – TEAMGATE
000.00 – SuiteCRM
000.00 – Social for Sales
000.00 – retailCRM
000.00 – Predictive Lead Scoring
000.00 – Pipeliner CRM
000.00 – OnePageCRM
000.00 – OnePage CRM
000.00 – NeonCRM
000.00 – Mobile Field Service Management
000.00 – Mac CRM Software
000.00 – Less Annoying CRM
000.00 – karmaCRM
000.00 – InvisibleCRM
000.00 – dCRM
000.00 – Customer Journey Analytics
000.00 – amoCRM
000.00 – Agile CRM
000.00 – 1CRM
Active Advertisers
057 – Mobile Advertising
056 – Real Estate CRM Software
052 – Web Analytics Software
050 – Financial CRM Software
050 – Electronic Signatures
048 – Text Analytics
048 – Social Analytics
047 – Marketing Performance Management
046 – Predictive Analytics
044 – Online CRM Software
043 – Sales Performance Management
042 – Lead Management
037 – Speech Analytics
034 – Sales Analytics
032 – Data-Driven Marketing
031 – Pipeliner CRM
030 – Workbooks CRM
030 – Recurring Revenue Management
027 – Predictive Lead Scoring
023 – vtiger CRM
023 – Voice of the Customer
022 – Agile CRM
019 – Integrated Marketing Management
014 – Mobile Field Service Management
013 – SugarCRM
012 – Territory Management
012 – Enterprise Feedback Management
011 – webCRM
010 – Luxor CRM
006 – Wearables
006 – Less Annoying CRM
006 – Augmented Reality
005 – Strategic Account Management
005 – GiftWorks
004 – NeonCRM
003 – SuiteCRM
003 – Salesforce
003 – 1CRM
002 – TEAMGATE
002 – SAP AG
002 – karmaCRM
002 – amoCRM
001 – Zoho
001 – InvisibleCRM
000 – Vipor CRM
000 – Uplift Modeling
000 – Social for Sales
000 – retailCRM
000 – Personification
000 – OnePageCRM
000 – OnePage CRM
000 – Mac CRM Software
000 – InTouch
000 – iCRM
000 – dCRM
000 – Customer Journey Analytics
000 – cCRM
Patents:
00071600 – SAP AG
00036300 – Augmented Reality
00017200 – Salesforce
00008460 – Electronic Signatures
00005680 – Mobile Advertising
00003920 – InTouch
00003880 – Voice of the Customer
00002660 – Predictive Analytics
00001450 – Text Analytics
00001260 – Wearables
00001190 – Speech Analytics
00001030 – Lead Management
00000792 – Personification
00000745 – SugarCRM
00000537 – Social Analytics
00000532 – Sales Performance Management
00000367 – Zoho
00000223 – Territory Management
00000223 – TEAMGATE
00000197 – cCRM
00000150 – iCRM
00000146 – Web Analytics Software
00000094 – dCRM
00000089 – Sales Analytics
00000076 – Integrated Marketing Management
00000057 – Recurring Revenue Management
00000051 – Marketing Performance Management
00000051 – Data-Driven Marketing
00000029 – Uplift Modeling
00000019 – Strategic Account Management
00000014 – Enterprise Feedback Management
00000006 – 1CRM
00000004 – webCRM
00000002 – GiftWorks
00000001 – vtiger CRM
00000000 – Workbooks CRM
00000000 – Vipor CRM
00000000 – SuiteCRM
00000000 – Social for Sales
00000000 – retailCRM
00000000 – Real Estate CRM Software
00000000 – Predictive Lead Scoring
00000000 – Pipeliner CRM
00000000 – Online CRM Software
00000000 – OnePageCRM
00000000 – OnePage CRM
00000000 – NeonCRM
00000000 – Mobile Field Service Management
00000000 – Mac CRM Software
00000000 – Luxor CRM
00000000 – Less Annoying CRM
00000000 – karmaCRM
00000000 – InvisibleCRM
00000000 – Financial CRM Software
00000000 – Customer Journey Analytics
00000000 – amoCRM
00000000 – Agile CRM
Books in print:
00004473 – Augmented Reality
00002014 – Electronic Signatures
00001799 – Wearables
00001444 – Voice of the Customer
00001285 – SAP AG
00001243 – Predictive Analytics
00000779 – Salesforce
00000709 – Personification
00000681 – Mobile Advertising
00000544 – Lead Management
00000330 – Text Analytics
00000244 – Territory Management
00000169 – InTouch
00000158 – Zoho
00000142 – Strategic Account Management
00000134 – Web Analytics Software
00000130 – Data-Driven Marketing
00000119 – Social Analytics
00000105 – 1CRM
00000075 – SugarCRM
00000051 – Sales Analytics
00000049 – Social for Sales
00000046 – Marketing Performance Management
00000043 – Enterprise Feedback Management
00000039 – cCRM
00000036 – Speech Analytics
00000034 – Sales Performance Management
00000034 – iCRM
00000030 – vtiger CRM
00000021 – GiftWorks
00000016 – Uplift Modeling
00000013 – Integrated Marketing Management
00000009 – Predictive Lead Scoring
00000008 – Online CRM Software
00000006 – dCRM
00000003 – Workbooks CRM
00000003 – Recurring Revenue Management
00000002 – Mobile Field Service Management
00000002 – Less Annoying CRM
00000000 – webCRM
00000000 – Vipor CRM
00000000 – TEAMGATE
00000000 – SuiteCRM
00000000 – retailCRM
00000000 – Real Estate CRM Software
00000000 – Pipeliner CRM
00000000 – OnePageCRM
00000000 – OnePage CRM
00000000 – NeonCRM
00000000 – Mac CRM Software
00000000 – Luxor CRM
00000000 – karmaCRM
00000000 – InvisibleCRM
00000000 – Financial CRM Software
00000000 – Customer Journey Analytics
00000000 – amoCRM
00000000 – Agile CRM
Instruction and courseware available content:
00564000 – Augmented Reality
00219000 – Salesforce
00151000 – Predictive Analytics
00090400 – Wearables
00079100 – InTouch
00055800 – Zoho
00054800 – Mobile Advertising
00042300 – Personification
00041100 – Voice of the Customer
00034400 – iCRM
00024700 – SugarCRM
00017000 – Lead Management
00008560 – Text Analytics
00007790 – vtiger CRM
00007050 – Data-Driven Marketing
00005520 – Electronic Signatures
00005500 – cCRM
00005260 – amoCRM
00004720 – Social Analytics
00004100 – SAP AG
00003930 – Sales Performance Management
00003580 – Integrated Marketing Management
00002900 – Online CRM Software
00002830 – Speech Analytics
00002750 – Territory Management
00002350 – Sales Analytics
00001930 – Strategic Account Management
00001710 – SuiteCRM
00001670 – Agile CRM
00001370 – Real Estate CRM Software
00001050 – Pipeliner CRM
00000793 – dCRM
00000714 – Less Annoying CRM
00000684 – Web Analytics Software
00000681 – GiftWorks
00000670 – webCRM
00000608 – retailCRM
00000586 – Predictive Lead Scoring
00000584 – 1CRM
00000567 – Workbooks CRM
00000462 – Mobile Field Service Management
00000353 – OnePageCRM
00000353 – OnePage CRM
00000331 – Vipor CRM
00000316 – Enterprise Feedback Management
00000286 – Recurring Revenue Management
00000242 – Luxor CRM
00000228 – Customer Journey Analytics
00000204 – TEAMGATE
00000181 – Marketing Performance Management
00000155 – InvisibleCRM
00000147 – Uplift Modeling
00000135 – karmaCRM
00000090 – NeonCRM
00000023 – Social for Sales
00000002 – Mac CRM Software
00000000 – Financial CRM Software
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