The Continual Service Improvement report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest.

CSI continually improves the effectiveness and efficiency of services and processes. As per ITIL 2011, the following main processes are part of the ITIL stage Continual Service Improvement (CSI): Service Review. Process Objective: To review business services and infrastructure services on a regular basis.

The Predictive Analytics Scores below – ordered on Forecasted Future Needs and Demand from High to Low – shows you Continual Service Improvement’s Predictive Analysis. The link takes you to a corresponding product in The Art of Service’s store to get started.

The Art of Service’s predictive model results enable businesses to discover and apply the most profitable technologies and applications, attracting the most profitable customers, and therefore helping maximize value from their investments. The Predictive Analytics algorithm evaluates and scores technologies and applications.

The platform monitors over ten thousand technologies and applications for months, looking for interest swings in a topic, concept, technology or application, not just a count of mentions. It then makes forecasts about the velocity of the interest over time, with peaks representing it breaking into the mainstream. Data sources include trend data, employment data, employee skills data, and signals like advertising spent, advertisers, search-counts, Instruction and courseware available activity, patents, and books published.

Predictive Analytics Scores:

000439 – ServiceTitan
000270 – ServiceNow Express
000213 – Freshservice
000191 – ServSuite
000175 – Customer Service Software
000139 – Smart Service
000089 – Field Service Management Software
000071 – Contract Alert
000065 – Online CRM Software
000061 – Live Chat Software
000037 – EMS Software
000035 – WorldShare Management Services
000031 – ePly
000026 – Remote Support Software
000006 – QFM
000000 – Worksheet Systems
000000 – Weemss
000000 – Transwide
000000 – ServiceM8
000000 – ServiceBridge
000000 – PX3000
000000 – Professional Services Automation Software
000000 – nService
000000 – Maintenance Management Software
000000 – Maid Service Software
000000 – IT Service Software
000000 – iJEMS
000000 – Hosted LMS
000000 – Help Desk Software
000000 – EHS Management Software
000000 – eEMS
000000 – Call of Service

Evaluation Criteria Definitions:

Interest and Popularity:

Leaders:

100 – ServiceNow Express
093 – Smart Service
085 – Call of Service

Google Trends data for gauging mindshare and awareness, the numbers are relative to their maximum (100), meaning number 100 has maximum interest right now and number 50 has half the interest it had from its peak of 100.

Employment Demand:

Leaders:

000273 – Customer Service Software
000271 – Help Desk Software
000194 – Maintenance Management Software

Open employment opportunities on the date of this report for the subject. Indicator of the need of employers for this specific skill set and therefore their organization’s application of it in relation to the other subjects.

Active Practitioners:

Leaders:

00015992 – Call of Service
00007948 – Help Desk Software
00004980 – Customer Service Software

Number of practitioners and professionals which have the subject skill set and experience. Indicator of the need of employers (and availability of employees) for this specific skill set and therefore their organization’s application of it in relation to the other subjects.

Monthly Searches:

Leaders:

008100 – Help Desk Software
004400 – Live Chat Software
003600 – QFM

How often a month a search is performed for the keyword/phrase: and indicator of interest in the subject.

Cost per Click:

Leaders:

034.40 – Help Desk Software
030.68 – Field Service Management Software
025.49 – Online CRM Software

CPC: The average amount advertisers pay Google anytime someone clicks their own ad for this keyword. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.

Active Advertisers:

Leaders:

059 – IT Service Software
051 – Field Service Management Software
046 – Online CRM Software

This shows how many unique advertisers have appeared on this subject in the last 12 months. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.

Patents:

Leaders:

00001220 – Field Service Management Software
00001220 – Customer Service Software
00000830 – Maintenance Management Software

Patents issued for the specific subject. Indicator of R&D investments and innovation in the specific subject.

Books in print:

Leaders:

00001846 – Call of Service
00000909 – IT Service Software
00000631 – eEMS

Number of in-print books that cover the subject. Indicator of the need for knowledge sharing and its availability.

Instruction and courseware available content:

Leaders:

00011900 – QFM
00011400 – Smart Service
00009900 – eEMS

Number of instruction and courseware available content that covers the subject. Indicator of the need for knowledge sharing and its availability.

Complete Overview:

Interest and Popularity

100 – ServiceNow Express
093 – Smart Service
085 – Call of Service
078 – ServiceM8
063 – Freshservice
045 – ServiceTitan
039 – Contract Alert
034 – Weemss
034 – ServSuite
032 – Customer Service Software
027 – Transwide
027 – IT Service Software
025 – Worksheet Systems
022 – QFM
020 – Online CRM Software
018 – ePly
017 – Live Chat Software
017 – Field Service Management Software
017 – EHS Management Software
016 – WorldShare Management Services
016 – ServiceBridge
015 – EMS Software
014 – Remote Support Software
010 – nService
010 – Maid Service Software
009 – PX3000
008 – eEMS
006 – Maintenance Management Software
006 – Help Desk Software
005 – Professional Services Automation Software
005 – iJEMS
005 – Hosted LMS

Employment Demand:

000273 – Customer Service Software
000271 – Help Desk Software
000194 – Maintenance Management Software
000055 – Smart Service
000040 – EMS Software
000034 – Remote Support Software
000020 – nService
000019 – Field Service Management Software
000018 – Live Chat Software
000016 – ServiceTitan
000007 – Freshservice
000006 – ServSuite
000006 – eEMS
000005 – Professional Services Automation Software
000005 – Online CRM Software
000003 – ServiceNow Express
000002 – WorldShare Management Services
000002 – QFM
000001 – ePly
000001 – Contract Alert
000000 – Worksheet Systems
000000 – Weemss
000000 – Transwide
000000 – ServiceM8
000000 – ServiceBridge
000000 – PX3000
000000 – Maid Service Software
000000 – IT Service Software
000000 – iJEMS
000000 – Hosted LMS
000000 – EHS Management Software
000000 – Call of Service

Active Practitioners:

00015992 – Call of Service
00007948 – Help Desk Software
00004980 – Customer Service Software
00003687 – Smart Service
00002989 – Maintenance Management Software
00001850 – Remote Support Software
00001662 – eEMS
00001614 – EMS Software
00000787 – QFM
00000499 – Live Chat Software
00000449 – Transwide
00000371 – IT Service Software
00000362 – Field Service Management Software
00000234 – nService
00000227 – Professional Services Automation Software
00000207 – Freshservice
00000164 – ServiceTitan
00000155 – Online CRM Software
00000120 – Hosted LMS
00000111 – ServiceNow Express
00000107 – ServSuite
00000091 – WorldShare Management Services
00000080 – iJEMS
00000068 – EHS Management Software
00000066 – Worksheet Systems
00000065 – ServiceM8
00000058 – ePly
00000055 – Contract Alert
00000023 – ServiceBridge
00000010 – PX3000
00000009 – Weemss
00000001 – Maid Service Software

Monthly Searches:

008100 – Help Desk Software
004400 – Live Chat Software
003600 – QFM
002900 – Smart Service
002900 – Remote Support Software
001600 – Customer Service Software
001300 – Field Service Management Software
001300 – ePly
000880 – Maintenance Management Software
000880 – EMS Software
000480 – Online CRM Software
000110 – Professional Services Automation Software
000110 – Maid Service Software
000110 – Hosted LMS
000090 – EHS Management Software
000050 – IT Service Software
000000 – WorldShare Management Services
000000 – Worksheet Systems
000000 – Weemss
000000 – Transwide
000000 – ServSuite
000000 – ServiceTitan
000000 – ServiceNow Express
000000 – ServiceM8
000000 – ServiceBridge
000000 – PX3000
000000 – nService
000000 – iJEMS
000000 – Freshservice
000000 – eEMS
000000 – Contract Alert
000000 – Call of Service

Cost per Click:

034.40 – Help Desk Software
030.68 – Field Service Management Software
025.49 – Online CRM Software
024.57 – Professional Services Automation Software
020.23 – Customer Service Software
015.75 – Maid Service Software
015.25 – Remote Support Software
012.14 – Hosted LMS
010.25 – Live Chat Software
005.19 – IT Service Software
004.51 – EHS Management Software
001.26 – Smart Service
001.00 – QFM
000.79 – ePly
000.65 – EMS Software
000.51 – Maintenance Management Software
000.00 – WorldShare Management Services
000.00 – Worksheet Systems
000.00 – Weemss
000.00 – Transwide
000.00 – ServSuite
000.00 – ServiceTitan
000.00 – ServiceNow Express
000.00 – ServiceM8
000.00 – ServiceBridge
000.00 – PX3000
000.00 – nService
000.00 – iJEMS
000.00 – Freshservice
000.00 – eEMS
000.00 – Contract Alert
000.00 – Call of Service

Active Advertisers

059 – IT Service Software
051 – Field Service Management Software
046 – Online CRM Software
041 – Remote Support Software
041 – Maintenance Management Software
041 – Hosted LMS
039 – Maid Service Software
039 – EHS Management Software
036 – Live Chat Software
033 – Customer Service Software
028 – Professional Services Automation Software
028 – Help Desk Software
023 – EMS Software
010 – ePly
005 – ServiceTitan
004 – Freshservice
002 – Smart Service
002 – ServSuite
001 – Weemss
001 – QFM
000 – WorldShare Management Services
000 – Worksheet Systems
000 – Transwide
000 – ServiceNow Express
000 – ServiceM8
000 – ServiceBridge
000 – PX3000
000 – nService
000 – iJEMS
000 – eEMS
000 – Contract Alert
000 – Call of Service

Patents:

00001220 – Field Service Management Software
00001220 – Customer Service Software
00000830 – Maintenance Management Software
00000537 – QFM
00000506 – eEMS
00000366 – Smart Service
00000132 – EMS Software
00000131 – Help Desk Software
00000105 – ePly
00000099 – Hosted LMS
00000074 – Live Chat Software
00000026 – nService
00000008 – IT Service Software
00000008 – Contract Alert
00000004 – Transwide
00000004 – ServiceBridge
00000003 – iJEMS
00000001 – Worksheet Systems
00000001 – PX3000
00000000 – WorldShare Management Services
00000000 – Weemss
00000000 – ServSuite
00000000 – ServiceTitan
00000000 – ServiceNow Express
00000000 – ServiceM8
00000000 – Remote Support Software
00000000 – Professional Services Automation Software
00000000 – Online CRM Software
00000000 – Maid Service Software
00000000 – Freshservice
00000000 – EHS Management Software
00000000 – Call of Service

Books in print:

00001846 – Call of Service
00000909 – IT Service Software
00000631 – eEMS
00000200 – Help Desk Software
00000085 – Smart Service
00000077 – Customer Service Software
00000038 – Maintenance Management Software
00000030 – Live Chat Software
00000026 – Professional Services Automation Software
00000025 – ePly
00000024 – QFM
00000011 – EMS Software
00000010 – Field Service Management Software
00000008 – Online CRM Software
00000007 – WorldShare Management Services
00000007 – iJEMS
00000005 – Worksheet Systems
00000005 – Remote Support Software
00000003 – Hosted LMS
00000002 – nService
00000001 – Transwide
00000001 – EHS Management Software
00000000 – Weemss
00000000 – ServSuite
00000000 – ServiceTitan
00000000 – ServiceNow Express
00000000 – ServiceM8
00000000 – ServiceBridge
00000000 – PX3000
00000000 – Maid Service Software
00000000 – Freshservice
00000000 – Contract Alert

Instruction and courseware available content:

00011900 – QFM
00011400 – Smart Service
00009900 – eEMS
00006140 – Help Desk Software
00005520 – Live Chat Software
00004530 – Customer Service Software
00002980 – Field Service Management Software
00002750 – Online CRM Software
00002200 – Maintenance Management Software
00001900 – ServiceNow Express
00001030 – ePly
00000882 – Freshservice
00000796 – Remote Support Software
00000664 – ServiceM8
00000596 – ServiceBridge
00000488 – ServSuite
00000437 – PX3000
00000383 – EMS Software
00000274 – WorldShare Management Services
00000259 – ServiceTitan
00000255 – Maid Service Software
00000227 – Call of Service
00000089 – Hosted LMS
00000086 – nService
00000071 – Transwide
00000069 – Professional Services Automation Software
00000066 – Weemss
00000060 – EHS Management Software
00000031 – Contract Alert
00000017 – iJEMS
00000007 – Worksheet Systems
00000003 – IT Service Software

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