Provide forward looking business visibility based on advanced statistical analytics, predictive models and deep insights Scenario modelling, Trend Analysis, Correlations/ Knowledge Discovery, Machine Learning, Statistical Forecasting, Early Warning System etc.
Ensure your organization manages lead review of any strategic initiatives, projects or programs that are challenged and provide recommendations as to whether it should continue, be significantly changed, placed on hold or discontinued.
Ensure your organization defines staffing models for each practice to support smooth operations, productivity, safe clinical care, appropriate provider support, and the patient friendly provision of services.
Head: capacity management create and manage forecasting processes designed to ensure computing, network, support, and other infrastructure capabilities are adequate for business environment needs.
Execute demand and capacity management activities, assessing existing capacity and adjusting resources and priorities, timelines and metrics to align with strategic and organizational demands.
Ensure alignment of the materials sourcing and supply strategy with business strategies together with multi functional stakeholders (Operations, Finance, Commercial and Marketing).
Oversee team activities as appropriate and provides technical and project specific guidance to team members to ensure quality and on time deliverables in compliance with departmental processes and procedures.
Identify: interface with data acquisition and coding head and peer data acquisition leaders to provide regular status updates, identify and manage risks and issues, and ensures the appropriate use of escalation pathways.
Devise: partner closely with strategic communications leaders to understand communications strategies and tactics and proactively identify and develop opportunities to align approach to deliverables across businesses/functions.
Govern: define and maintain effective methodologies, guidelines and standards aimed at driving successful outcomes across projects, resulting in defined metrics being achieved or exceeded and aligned with organizational goals and strategies.
Ensure your organization analyzes available reports and data to proactively identify areas for client improvement on measures of access and capacity and makes recommendations to Cadence Optimization Team Lead and department leadership.
Ensure your organization manages build user stories surrounding your end user interactions and engagements with technology to identify areas of improvement regarding IT support for your new and existing users.
Perform analysis of contact center data to provide insight into reasons for calls, employee performance, forecast variances, KPI variances, cost per call and other data relative to contact center performance.
Confirm your organization ensures that projects support and align with executive communications strategies and plans, follow guidelines regarding the Liberty Mutual corporate brand image, and maintain consistency with communications standards.
Manage large amounts of data to identify workforce shortages, conduct root cause analysis while working toward strategically impactful solutions to proactively address issues.