ANALYSIS
What You Need to Know
- Breakouts in the Customer Engagement predictive analytics are Customer experience, Customer loyalty program, Brand loyalty. Seriously consider these technologies to gain a strategic advantage.
- The technologies who are at the peak of their interest are Customer experience, UserEngage, Vlogging.
- By far most employment needs are found in the Customer experience, Customer relationship management, Brand loyalty technologies.
- These 3 fields have the most active practitioners who have the specific skill set or experience: Customer experience, Customer relationship management, Internet marketing.
- Wayback Machine, LiveChat, Customer relationship management lead in searches for information online.
- These three technologies are receiving the highest investments to gain clients: Help Desk Software, Customer Relationship Management Software, Customer Service Software.
- These three technologies have the most active advertisers: Internet marketing, Customer Relationship Management Software, Customer Loyalty Software.
- In patents, these three technologies have the most coverage Optinize, Customer relationship management, User generated content.
- The most publications are available for Business communication, Internet marketing, Target market.
- Instruction and courseware availability is highest in these technologies: Vlogging, Internet marketing, Optinize.
For more than twenty years the rock-solid, time-tested advice in Gerard Blokdijk’s reports have carried thousands of people up the ladder of success in their business and personal lives.
Now this new released Customer Engagement Predictive Analytics Report is available for the first time to help you achieve your maximum potential throughout the next years! Learn:
* Twenty fundamental Customer Engagement technologies and applications
* The nine ways to create success in each Customer Engagement area
* The Customer Engagement Predictive Analytics Report gives you ways to win people to you way of thinking
* The Customer Engagement Predictive Analytics Report gives you ways to change people without arousing resentment
Download Customer Engagement Report and Get Started
The Customer Engagement report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest.
Customer engagement (CE) is an effect, a reaction, a connection, a response and/or an experience of customers with one another, with a company or a brand. The initiative for engagement can be either consumer- or company-led and the medium of engagement can be on or offline.
The Predictive Analytics Scores below – ordered on Forecasted Future Needs and Demand from High to Low – shows you Customer Engagement’s Predictive Analysis. The link takes you to a corresponding product in The Art of Service’s store to get started.
The Art of Service’s predictive model results enable businesses to discover and apply the most profitable technologies and applications, attracting the most profitable customers, and therefore helping maximize value from their investments. The Predictive Analytics algorithm evaluates and scores technologies and applications.
The platform monitors over ten thousand technologies and applications for months, looking for interest swings in a topic, concept, technology or application, not just a count of mentions. It then makes forecasts about the velocity of the interest over time, with peaks representing it breaking into the mainstream. Data sources include trend data, employment data, employee skills data, and signals like advertising spent, advertisers, search-counts, Instruction and courseware available activity, patents, and books published.
Predictive Analytics Scores:
001325 – Customer experience
000378 – Customer loyalty program
000225 – Brand loyalty
000220 – Touchpoint
000161 – Customer Service Software
000125 – Customer Thermometer
000115 – Voice of the Customer
000108 – Totango
000108 – Engagement marketing
000088 – Customer Relationship Management Software
000080 – Target market
000076 – Get Satisfaction
000067 – Online community
000067 – LiveChat
000060 – User generated content
000058 – UserVoice
000055 – Conversion (marketing)
000052 – Call Center Software
000051 – Wayback Machine
000050 – Business communication
000046 – Live Chat Software
000043 – Executive sponsor
000041 – Journey Sales
000036 – BoldChat
000033 – Customer relationship management
000029 – Woobox
000017 – Vlogging
000017 – LoadStorm
000015 – SAS Customer Intelligence
000015 – Click-through rate
000014 – CustomerMatrix
000011 – Internet marketing
000008 – Engagor
000006 – Social phenomenon
000003 – Multichannel retailing
000002 – The Long Tail
000000 – UserEngage
000000 – The Customer Factor
000000 – Stakeholder theory
000000 – Simmons Research
000000 – Podcasting
000000 – Optinize
000000 – Map My Customers
000000 – Help Desk Software
000000 – Employee Engagement Software
000000 – Digital object identifier
000000 – CVP Analysis
000000 – Customer Satisfaction Software
000000 – Customer Loyalty Software
000000 – Customer Experience Software
000000 – Customer Engagement Software
000000 – Contact Management Software
000000 – Complaint Management Software
000000 – Acromobile
Evaluation Criteria Definitions:
Interest and Popularity:
Leaders:
099 – Customer experience
097 – UserEngage
095 – Vlogging
Google Trends data for gauging mindshare and awareness, the numbers are relative to their maximum (100), meaning number 100 has maximum interest right now and number 50 has half the interest it had from its peak of 100.
Employment Demand:
Leaders:
168699 – Customer experience
011591 – Customer relationship management
004939 – Brand loyalty
Open employment opportunities on the date of this report for the subject. Indicator of the need of employers for this specific skill set and therefore their organization’s application of it in relation to the other subjects.
Active Practitioners:
Leaders:
01260690 – Customer experience
00632672 – Customer relationship management
00264534 – Internet marketing
Number of practitioners and professionals which have the subject skill set and experience. Indicator of the need of employers (and availability of employees) for this specific skill set and therefore their organization’s application of it in relation to the other subjects.
Monthly Searches:
Leaders:
301000 – Wayback Machine
135000 – LiveChat
049500 – Customer relationship management
How often a month a search is performed for the keyword/phrase: and indicator of interest in the subject.
Cost per Click:
Leaders:
034.40 – Help Desk Software
020.37 – Customer Relationship Management Software
020.23 – Customer Service Software
CPC: The average amount advertisers pay Google anytime someone clicks their own ad for this keyword. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.
Active Advertisers:
Leaders:
072 – Internet marketing
063 – Customer Relationship Management Software
063 – Customer Loyalty Software
This shows how many unique advertisers have appeared on this subject in the last 12 months. Indicator of the advertising being spent on the topic ergo investments being made to attract clients.
Patents:
Leaders:
00047800 – Optinize
00026100 – Customer relationship management
00011700 – User generated content
Patents issued for the specific subject. Indicator of R&D investments and innovation in the specific subject.
Books in print:
Leaders:
00019349 – Business communication
00016934 – Internet marketing
00013250 – Target market
Number of in-print books that cover the subject. Indicator of the need for knowledge sharing and its availability.
Instruction and courseware available content:
Leaders:
01780000 – Vlogging
00615000 – Internet marketing
00552000 – Optinize
Number of instruction and courseware available content that covers the subject. Indicator of the need for knowledge sharing and its availability.
Complete Overview:
Interest and Popularity
099 – Customer experience
097 – UserEngage
095 – Vlogging
083 – Wayback Machine
078 – Engagement marketing
060 – Online community
056 – Woobox
056 – UserVoice
047 – Target market
042 – Conversion (marketing)
041 – Business communication
039 – Engagor
038 – LiveChat
037 – Touchpoint
036 – Stakeholder theory
036 – Map My Customers
035 – The Customer Factor
034 – Journey Sales
034 – CVP Analysis
032 – Voice of the Customer
031 – User generated content
031 – Social phenomenon
031 – Brand loyalty
030 – Customer Service Software
027 – Customer loyalty program
025 – The Long Tail
020 – Customer Thermometer
019 – Totango
019 – Click-through rate
018 – Get Satisfaction
018 – Customer relationship management
018 – BoldChat
016 – LoadStorm
016 – Customer Relationship Management Software
015 – Internet marketing
015 – Customer Loyalty Software
014 – Employee Engagement Software
014 – CustomerMatrix
014 – Call Center Software
013 – SAS Customer Intelligence
013 – Live Chat Software
013 – Executive sponsor
011 – Multichannel retailing
011 – Digital object identifier
010 – Optinize
010 – Customer Experience Software
010 – Acromobile
009 – Complaint Management Software
008 – Help Desk Software
007 – Customer Satisfaction Software
007 – Customer Engagement Software
006 – Contact Management Software
005 – Simmons Research
003 – Podcasting
Employment Demand:
168699 – Customer experience
011591 – Customer relationship management
004939 – Brand loyalty
002614 – Voice of the Customer
002276 – Business communication
002190 – Target market
001972 – Internet marketing
001618 – Customer loyalty program
001091 – Touchpoint
000823 – Online community
000478 – Customer Relationship Management Software
000415 – User generated content
000393 – Contact Management Software
000340 – Executive sponsor
000272 – Customer Service Software
000261 – Help Desk Software
000213 – Engagement marketing
000190 – Call Center Software
000116 – Get Satisfaction
000100 – Podcasting
000058 – LiveChat
000058 – Click-through rate
000029 – Conversion (marketing)
000025 – Customer Engagement Software
000018 – Totango
000018 – Live Chat Software
000015 – Customer Experience Software
000010 – SAS Customer Intelligence
000008 – UserVoice
000008 – Journey Sales
000007 – Complaint Management Software
000007 – BoldChat
000006 – Vlogging
000004 – The Long Tail
000003 – Woobox
000003 – Simmons Research
000002 – Wayback Machine
000002 – Social phenomenon
000002 – Multichannel retailing
000001 – LoadStorm
000001 – Engagor
000001 – CustomerMatrix
000001 – Customer Thermometer
000000 – UserEngage
000000 – The Customer Factor
000000 – Stakeholder theory
000000 – Optinize
000000 – Map My Customers
000000 – Employee Engagement Software
000000 – Digital object identifier
000000 – CVP Analysis
000000 – Customer Satisfaction Software
000000 – Customer Loyalty Software
000000 – Acromobile
Active Practitioners:
01260690 – Customer experience
00632672 – Customer relationship management
00264534 – Internet marketing
00187674 – Business communication
00128599 – Target market
00073789 – Online community
00072582 – Voice of the Customer
00068156 – Brand loyalty
00045594 – Podcasting
00021348 – User generated content
00018320 – Touchpoint
00015317 – Engagement marketing
00011547 – Customer loyalty program
00010238 – Executive sponsor
00008696 – Customer Relationship Management Software
00007863 – Help Desk Software
00007492 – Click-through rate
00006365 – The Long Tail
00005099 – Call Center Software
00005058 – Customer Service Software
00003309 – LiveChat
00003303 – Vlogging
00002737 – Get Satisfaction
00002545 – Contact Management Software
00002233 – Conversion (marketing)
00001085 – Social phenomenon
00000886 – SAS Customer Intelligence
00000779 – UserVoice
00000689 – Multichannel retailing
00000668 – Stakeholder theory
00000667 – Journey Sales
00000657 – Customer Experience Software
00000636 – Customer Satisfaction Software
00000581 – Digital object identifier
00000574 – Woobox
00000561 – CVP Analysis
00000509 – Live Chat Software
00000470 – Engagor
00000404 – Customer Engagement Software
00000348 – BoldChat
00000326 – Wayback Machine
00000318 – Totango
00000199 – Simmons Research
00000178 – Employee Engagement Software
00000115 – Customer Loyalty Software
00000103 – CustomerMatrix
00000102 – Complaint Management Software
00000093 – LoadStorm
00000052 – Acromobile
00000047 – The Customer Factor
00000016 – Customer Thermometer
00000012 – Map My Customers
00000009 – UserEngage
00000003 – Optinize
Monthly Searches:
301000 – Wayback Machine
135000 – LiveChat
049500 – Customer relationship management
040500 – Internet marketing
033100 – Woobox
022200 – Target market
022200 – Business communication
012100 – UserVoice
012100 – Customer experience
012100 – Brand loyalty
008100 – Touchpoint
008100 – Stakeholder theory
008100 – Podcasting
008100 – Help Desk Software
006600 – User generated content
005400 – CVP Analysis
005400 – Contact Management Software
004400 – Vlogging
004400 – Live Chat Software
004400 – Get Satisfaction
004400 – Call Center Software
003600 – Voice of the Customer
003600 – Online community
002900 – Totango
002900 – The Long Tail
002900 – Customer Relationship Management Software
002900 – BoldChat
001600 – Digital object identifier
001600 – Customer Service Software
001300 – Engagement marketing
000880 – Customer loyalty program
000390 – Multichannel retailing
000320 – Simmons Research
000320 – Customer Loyalty Software
000260 – Complaint Management Software
000210 – Employee Engagement Software
000210 – Customer Experience Software
000140 – Customer Engagement Software
000070 – Customer Satisfaction Software
000000 – UserEngage
000000 – The Customer Factor
000000 – Social phenomenon
000000 – SAS Customer Intelligence
000000 – Optinize
000000 – Map My Customers
000000 – LoadStorm
000000 – Journey Sales
000000 – Executive sponsor
000000 – Engagor
000000 – CustomerMatrix
000000 – Customer Thermometer
000000 – Conversion (marketing)
000000 – Click-through rate
000000 – Acromobile
Cost per Click:
034.40 – Help Desk Software
020.37 – Customer Relationship Management Software
020.23 – Customer Service Software
014.29 – UserVoice
012.89 – Customer Experience Software
012.46 – Customer Satisfaction Software
012.42 – Customer relationship management
012.33 – Contact Management Software
012.14 – Voice of the Customer
010.25 – Live Chat Software
009.72 – Complaint Management Software
008.49 – Employee Engagement Software
007.99 – Customer Engagement Software
007.75 – Internet marketing
007.66 – Customer Loyalty Software
007.62 – Stakeholder theory
005.45 – Customer loyalty program
005.44 – Target market
005.34 – Customer experience
004.51 – Simmons Research
004.05 – Business communication
003.98 – Online community
003.24 – Engagement marketing
002.78 – Totango
002.52 – LiveChat
002.22 – Brand loyalty
002.08 – Vlogging
002.08 – CVP Analysis
001.92 – User generated content
001.12 – Get Satisfaction
000.91 – The Long Tail
000.69 – Call Center Software
000.57 – Touchpoint
000.44 – Multichannel retailing
000.16 – Wayback Machine
000.11 – Podcasting
000.10 – Digital object identifier
000.08 – BoldChat
000.07 – Woobox
000.00 – UserEngage
000.00 – The Customer Factor
000.00 – Social phenomenon
000.00 – SAS Customer Intelligence
000.00 – Optinize
000.00 – Map My Customers
000.00 – LoadStorm
000.00 – Journey Sales
000.00 – Executive sponsor
000.00 – Engagor
000.00 – CustomerMatrix
000.00 – Customer Thermometer
000.00 – Conversion (marketing)
000.00 – Click-through rate
000.00 – Acromobile
Active Advertisers
072 – Internet marketing
063 – Customer Relationship Management Software
063 – Customer Loyalty Software
056 – Call Center Software
055 – Customer loyalty program
052 – Customer Experience Software
052 – Contact Management Software
051 – Customer experience
047 – Employee Engagement Software
044 – Customer relationship management
043 – Customer Satisfaction Software
040 – Customer Engagement Software
038 – Multichannel retailing
036 – Live Chat Software
033 – Customer Service Software
030 – Complaint Management Software
028 – Help Desk Software
024 – LiveChat
022 – Voice of the Customer
021 – Online community
021 – Business communication
014 – User generated content
013 – Podcasting
012 – Engagement marketing
006 – Map My Customers
005 – UserVoice
005 – Totango
005 – Brand loyalty
003 – Target market
002 – Touchpoint
002 – BoldChat
001 – Woobox
001 – The Customer Factor
001 – Simmons Research
001 – Get Satisfaction
001 – Acromobile
000 – Wayback Machine
000 – Vlogging
000 – UserEngage
000 – The Long Tail
000 – Stakeholder theory
000 – Social phenomenon
000 – SAS Customer Intelligence
000 – Optinize
000 – LoadStorm
000 – Journey Sales
000 – Executive sponsor
000 – Engagor
000 – Digital object identifier
000 – CVP Analysis
000 – CustomerMatrix
000 – Customer Thermometer
000 – Conversion (marketing)
000 – Click-through rate
Patents:
00047800 – Optinize
00026100 – Customer relationship management
00011700 – User generated content
00010400 – Customer experience
00009140 – Business communication
00008310 – Online community
00006710 – Target market
00006370 – Click-through rate
00005160 – Wayback Machine
00003940 – Voice of the Customer
00003940 – Digital object identifier
00003330 – Customer loyalty program
00003280 – The Long Tail
00002920 – Employee Engagement Software
00002920 – Customer Satisfaction Software
00002920 – Customer Relationship Management Software
00002780 – Brand loyalty
00002640 – Multichannel retailing
00002640 – Internet marketing
00001870 – Podcasting
00001260 – Customer Loyalty Software
00001260 – Customer Experience Software
00001260 – Contact Management Software
00001220 – Live Chat Software
00001220 – Customer Service Software
00001090 – Touchpoint
00000683 – Call Center Software
00000452 – Social phenomenon
00000212 – Get Satisfaction
00000160 – UserVoice
00000132 – Help Desk Software
00000095 – Executive sponsor
00000081 – The Customer Factor
00000037 – Vlogging
00000029 – Engagement marketing
00000023 – Conversion (marketing)
00000018 – Simmons Research
00000012 – CVP Analysis
00000009 – Engagor
00000008 – LiveChat
00000006 – BoldChat
00000001 – Woobox
00000001 – LoadStorm
00000001 – Journey Sales
00000000 – UserEngage
00000000 – Totango
00000000 – Stakeholder theory
00000000 – SAS Customer Intelligence
00000000 – Map My Customers
00000000 – CustomerMatrix
00000000 – Customer Thermometer
00000000 – Customer Engagement Software
00000000 – Complaint Management Software
00000000 – Acromobile
Books in print:
00019349 – Business communication
00016934 – Internet marketing
00013250 – Target market
00013035 – Customer relationship management
00012507 – The Long Tail
00008253 – Online community
00006386 – User generated content
00006003 – Social phenomenon
00005728 – Customer experience
00003016 – Click-through rate
00002934 – Brand loyalty
00001367 – Voice of the Customer
00001355 – Stakeholder theory
00001107 – Customer Relationship Management Software
00001030 – Podcasting
00000921 – Executive sponsor
00000765 – Digital object identifier
00000606 – Touchpoint
00000563 – Customer loyalty program
00000472 – Wayback Machine
00000439 – Get Satisfaction
00000421 – Contact Management Software
00000366 – Multichannel retailing
00000236 – CVP Analysis
00000200 – Help Desk Software
00000107 – Call Center Software
00000091 – Engagement marketing
00000088 – Vlogging
00000078 – Customer Service Software
00000039 – Conversion (marketing)
00000035 – The Customer Factor
00000030 – Live Chat Software
00000016 – Journey Sales
00000010 – Customer Satisfaction Software
00000010 – Complaint Management Software
00000009 – Woobox
00000005 – UserVoice
00000005 – LiveChat
00000003 – Simmons Research
00000003 – SAS Customer Intelligence
00000003 – Customer Engagement Software
00000002 – Totango
00000002 – Customer Thermometer
00000002 – Customer Loyalty Software
00000002 – Customer Experience Software
00000001 – Map My Customers
00000001 – Employee Engagement Software
00000000 – UserEngage
00000000 – Optinize
00000000 – LoadStorm
00000000 – Engagor
00000000 – CustomerMatrix
00000000 – BoldChat
00000000 – Acromobile
Instruction and courseware available content:
01780000 – Vlogging
00615000 – Internet marketing
00552000 – Optinize
00235000 – Customer experience
00147000 – Online community
00132000 – Podcasting
00072100 – LiveChat
00067600 – Customer relationship management
00059600 – Target market
00056300 – Business communication
00046500 – User generated content
00037800 – Voice of the Customer
00028500 – Customer Relationship Management Software
00021000 – Customer loyalty program
00020900 – The Long Tail
00015600 – Brand loyalty
00014200 – Touchpoint
00012700 – Woobox
00009840 – Wayback Machine
00008580 – Click-through rate
00007960 – Call Center Software
00006030 – Help Desk Software
00005450 – Get Satisfaction
00005440 – Live Chat Software
00005290 – Contact Management Software
00004610 – Customer Service Software
00004420 – Engagement marketing
00003910 – Social phenomenon
00003610 – Stakeholder theory
00002970 – CVP Analysis
00002410 – UserVoice
00002000 – Multichannel retailing
00001900 – SAS Customer Intelligence
00001900 – Conversion (marketing)
00001680 – Totango
00000730 – Digital object identifier
00000577 – Journey Sales
00000569 – Customer Loyalty Software
00000499 – Executive sponsor
00000464 – BoldChat
00000378 – UserEngage
00000343 – Customer Thermometer
00000292 – Employee Engagement Software
00000227 – Complaint Management Software
00000210 – Engagor
00000177 – LoadStorm
00000092 – Simmons Research
00000084 – Acromobile
00000071 – Customer Experience Software
00000057 – Customer Engagement Software
00000048 – CustomerMatrix
00000038 – Map My Customers
00000029 – Customer Satisfaction Software
00000015 – The Customer Factor
This edition of the unique Customer Engagement Predictive Analytics Report is brimming with even more inspiration – the results you’ve always loved, plus bonus results from today’s thought leaders.
Twenty-five years later, Customer Engagement Predictive Analytics Report continues to open up inspiration and rekindle the spirit. Celebrate the twenty-fifth anniversary with the latest report that inspired and reinvigorated thousands! You will find inspiration in this Customer Engagement Predictive Analytics Report that gets you results, helps you thinking positive, and overcoming challenges.
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Start with Customer experience, Customer loyalty program, Brand loyalty, and make the above top Predictive Analytics results happen:
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