There are a lot of Business Process Management (BPM) software packages around – most of which present almost identical features but at the same time, a touch of uniqueness in them as certain functions integrated with some set them apart from the rest. This is the reason why it is a bit challenging to categorize BPM software, but nonetheless, here are the three software types with functions that are innate in almost all BPM packages.

(a) Workflow-based applications This software type suggests how processes can be efficiently delegated to automated systems and team members. To get this done, a workflow software requires a detailed map of existing business processes and these are then carefully evaluated to take on the task of automating certain steps to deliver optimum results and performance, hence increasing customer satisfaction. However, since a workflow software is applied to a fix process, making certain adjustments or improvements on it may not be permitted.

(b) Efficiency monitoring software Determining the weak link that makes the process chain ineffective or unsuccessful is the main goal of this type of BPM software. This is accomplished by carefully monitoring the process from start to finish, possessing built-in application programming interfaces (APIs) to connect with any enterprise system during the course of a business process. Identifying such constraints will make it easier for the management to find methods of overcoming them through a series of careful strategic planning.

(c) Enterprise Application Integration (EAI) tools This is a combination of both workflow-based and efficiency monitoring software applications. This tool use APIs to extract information from various systems that will result to an increase in the level of efficiency of business processes.