Deploying managed infrastructure services, Dell Services will utilize its IT Infrastructure Library (ITIL)-based best practices and systems as well as cloud-based asset management capabilities to help TUI Travel boost cost savings and productivity. Under the agreement, Dell Services will help TUI Travel standardize its tool set and infrastructure, specifically for Read more…
First level entry is where the action first starts in a support service. It is the level where customers raised their questions and problems either…
But, in order to prepare for this industrial revolution of I&O, the behavior of team members must be altered to reflect the new goals of simplified standardization. …To get industrialization right, I&O professionals can focus on 10 key steps that will ensure the necessary standardization, development, automation, and optimization of Read more…
Throughout the ITIL classes that I teach many students have asked about other frame works and how they differ from and work in conjunction with the ITIL framework. …The Enhanced Telecom Operations Map is a business process model framework intended to define a common language and a complete activity mapping Read more…
ITSM program failure is less often a result of technical hurdles than a result of failing to correctly identify services or improvements that are important to business stakeholders and their concerns, or failing to identify justifiable service levels. …ITSM program failure is less often a result of technical hurdles, than Read more…