A SLA (service level agreement) is a formal contract between a service provider and a customer, stating the nature of the underlying service, target performance levels and obligations of the parties involved in the contract, it requires that a root cause analysis be performed after any service level failure to Read more…
Workforce management and support solutions security are an inseparable part of business in providing performance feedback, the human resource manager role represents a user who periodically reviews other service businesses performance and enables the service business, of course this is done by analyzing people data using statistical methods and software Read more…
Both corporate compliance and internal audit address corporate level risk, compliance and operations. Risk management is designed to plan, monitor and control the already stated measures needed to prevent having to report failures to the board of directors but also it lets you help you identify any compliance gaps that Read more…
Security incident management is the entire lifecycle (and feedback loop) of an incident investigation, while incident response procedures are the specific tactics you and your team will be involved in. During security incident management you must have a clear communications plan in place and ensure everyone is familiar with the Read more…
Generally asset management is a set of procedures to manage assets through life cycles, based on principles of asset tracking. Optimal utilization of technology and management, and IT/business alignment are its components, this information includes details of how the assets have been configured and the inventory of technology. To collect Read more…