Work with asset deployment, infrastructure, Delivery Management, project management, and human resources teams to ensure that policies and procedures are being executed in a consistent and controlled manner.
Inspire, motivate and coach team members to achieve maximum productivity and optimal creativity on software development processes, quality and Delivery Management best practices.
Support service Delivery Management and perform backfill functions when management is out of office.
Perform accurate inventory counts, ordering, and Delivery Management in order to maintain proper inventory levels.
Ensure you advise; viewed as an expert in Delivery Management best practices.
Audit: proactively work with Delivery Management to ensure proper handoffs and communication on specific closed deals.
Manage multiple programs on a daily basis and balances resource use according to priorities agreed with Product Managers/Service Owners/IT Delivery Management team.
Ensure you enforce; lead business relationship managers, application managers, project and program Delivery Management, service Delivery Management managers on projects etc.
Be accountable for defining and implementing Delivery Management standards for team.
Quickly accommodate to changing needs of the stakeholders by adapting to new tools/technologies, evaluate technologies and vendor products to assess the best fit for project/application use cases and build Chargeback Models.
Help develop and manage Chargeback models for services being shared by and delivered to other departments.
Develop and manage effective customer relationships focused on improving KPIs and customer scorecards while minimizing Chargebacks utilizing root cause and corrective action plans.
Formulate: customer item set up, kpi reporting and Chargeback management.
Coordinate with distribution centers and vendors regarding return and repair authorization and Chargebacks.
Manage work with Chargeback staff to develop appropriate service cost apportioning to customer departments.
Maintain monthly Chargeback/validation process with distribution partners.
Be accountable for supporting finance partners with Chargeback, budget and forecasting process.
Organize: work closely across your organization to ensure vendor product compliance and service level targets are met to avoid customer Chargebacks.
Be accountable for working knowledge on cloud Chargeback reporting, show back, reserved instances, spend control, etc.
Make sure that your organization loss forecasting develop, monitor, and maintain forecasting related to merchant Chargebacks, losses, and revenues.
Provide finance with pmo time tracking results supporting corporate Chargeback.
Confirm your organization provides support to ensure organization processes remain in compliance with security control frameworks and applicable Data Privacy Regulations.
