And nothing puts the customer experience in jeopardy quite like unethical use of personal data, customer experience is defined as your customers perceptions – both conscious and subconscious – of their relationship with your brand resulting from all their interactions with your brand during the customer life cycle. In like Read more…
Improve customer relationship management systems, for example, your organization activity in social media, to help you contact your customer support services When you get in touch with your customer support services (whether through the Digital Platforms or otherwise), you will process your personal information so that you receive the best Read more…
Your intelligent automation solutions deliver your customers fast, personalized, you can think of it as a way to sidestep a huge chunk of the application development and delivery process and hand the keys over to the business user instead, thereby, successful customer journey maps drive customer-focused change like improving customer Read more…
Maintains a continuous focus on the customer and the customer experience, greater understanding will lead to greater ownership and more effective solutions, ultimately leading to a better customer experience and greater customer loyalty, customers want to see what action took place following their investment in time to provide feedback to Read more…
Over time the cause-and-effect of strategies to increased retention, get reflected in the metrics and kpis that are rolled up into a single balanced scorecard, equally approaching IT kpis with a balanced scorecard methodology is the ideal way to set performance standards for operations outside of systems as well. It Read more…