The processes included in the Service Strategy lifecycle phase are: Financial Management Demand Management. These two processes work together to enable an IT organization to maximize the value of services being provided to customers and supply quality information to other ITSM processes. Although they are primarily strategic in nature, these Read more…
A Service Portfolio describes a provider’s services in terms of business value. It includes the complete set of services managed by a Service Provider, providing a means for comparing service value across multiple providers. The portfolio is used to articulate business needs and the Service Provider’s response to those needs. Read more…
Risk is defined as uncertainty of outcome, whether it may result in a positive opportunity or negative threat. Managing risks requires the identification and control of the exposure to risk, which if materialized may have an impact on the achievement of an organization’s business objectives. Every organization manages its risk, Read more…
A Service Asset is any resource or capability used in the provision of services. Organizations use them to create value in the form of goods and services for customers. Resources Capabilities Input to a process is consumed and manipulated to produce an output. Used to coordinate, control and deploy resources. Read more…
The Service Level Management and SLA Toolkit store.theartofservice.com/the-service–level-management-and-sla-toolkit.html You focus on defining the goals of your organization’s successful Service Level Management and let this toolkit guide you to the end result. Some customers have high utility requirements, some have high warranty requirements, and some require high levels of both. To accommodate this, Service Read more…