Governance relates to decisions that define expectations, grant power, or verify performance. It consists either of a separate process or of a specific part of management or leadership processes. In the case of a business or of a non-profit organization, governance relates to consistent management, cohesive policies, processes and decision-rights Read more…
In the 1950s, W. Edwards Deming proposed that business processes should be analyzed and measured to identify sources of variations that cause products to deviate from customer requirements. He recommended that business processes be placed in a continuous feedback loop so that managers and supporting staff can identify and change Read more…
* What is the Vision? Service Strategy, Service Portfolio * Where are we now? Baselines taken using Service Portfolios, Service Level Management, and Financial Management for IT etc. * Where do we want to be? Service Portfolio, Service Measurement and Reporting * How do we get there? CSI and all Read more…
The CSI Model provides the basis by which improvements to IT Service Management processes can be made. They are questions to ask in order to ensure all the required elements are identified to achieve the improvements desired. The Continual Service Improvement Model summarizes the constant cycle for improvement. While there Read more…
To ensure continual improvements to IT Service Management Processes and IT Services (essentially anything within the scope of IT Service Management). Continual Service Improvement is the phase that binds all the other elements of the Service Lifecycle together and ensures that both the services and the capabilities for providing them Read more…