ITIL Service : Course Description This intensive interactive course immerses learners in the…. ITIL Operational Support and Analysis (OSA) Full Certification The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version of Read more…
ITIL : The ITIL Information Technology Infrastructure Library 2011 Foundation Complete Certification…. The ITIL (Information Technology Infrastructure Library) 2011 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time ITIL Read more…
ITIL Definitions : In addition there will be a significant focus on ITIL…. ITIL Conference There are many ITIL Conferences around the world, chances are there one such ITIL Conference and workshop is being organized in your vicinity. We are discussing few such ITIL Conferences in the following pages. IT Read more…
The question of ITIL™ Governance is an issue that has sparked some debate in recent times The question of ITIL™ Governance is an issue that has sparked some debate in recent times. The primary issue is whether ITIL is a well enough defined model to act as a Governance framework Read more…
ITIL Version3 : Service Catalogue Management ITIL V3 Presentation 2 provides a detailed…. ! Saves you time. © The Art of Service Page 3 Toolkit Service Catalogue Management Step 1 Start by reviewing the PowerPoint presentations in the following order: 1. Service Catalogue Management Intro Presentation.-This presentation gives an introduction Read more…