Outstanding preparation course for certification Review by Ron Ellenberger

I consider three factors when evaluating learning programs – effective use of time, price and knowledge gained. After considering various options, I purchased the ITIL® V3 SOA Certification Kit and I’m glad I did.

It provided me with the content to pass the exam on my first attempt. What’s not covered in the online course is provided in the study guide, which is well written and will be a valuable resource for future needs.

I am now taking the PPO course and plan on using these products towards Expert certification. (Posted on 8/20/10)

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Who Knew ITIL® Certification E-Learning This Quick and Easy Could Make You Look This Good.

Ivanka Menken says: “We know what we’re doing: The Art of Service’s management team has been ITIL® certified and active since 1992. We have trained thousands of candidates from organizations such as UPS, Nike, Intel, Apple, Microsoft, Procter & Gamble, Cisco Systems, Hewlett-Packard, Google, IBM and many more. Our courses are fully accredited and formally recognized by EXIN, BCS, GCI, CSME and Loyalist Certification Services and are constantly updated based on the latest exam specifications and student feedback.”

Course Description:

This online learning course immerses learners in the practical aspects of the ITIL®® v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery.

The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.

This course is designed using an engaging approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

Audience:

The Service Offerings and Agreements Capability course will be of interest to:

• Individuals who have their ITIL® v3 Foundation Certificate (or the ITIL® v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL® certifications.
• Individuals and / or operational staff who require a comprehensive practical understanding of the Service offerings and Agreements processes and how these may be used to enhance the quality of IT service support within an organization, for example: operational staff involved in Service Portfolio Management; Service Catalogue Management, Service Level Management, Demand Management, Supplier Management, Financial Management and Business Relationship Management.
• IT professionals involved in IT Service Management implementation and improvement programs. A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.

Martin Buckley, Microsoft, USA says: “I looked around for a training provider for my ITIL® v3 Managers Bridge – it was difficult. I called several providers who were claiming to offer training; when I probed on the name of the instructor, references, success rates – there was very little or in several cases no evidential data the course would deliver. My aims for training seemed quite simple – to learn; to network; to pass the exam. In the end I selected The Art of Service

Why? Three reasons:
– they proudly show their pass rates on the front page:
– recommendation
– awareness and reputation from The Art of Service “Service Management Podcasts”

So how is the course so far? Simply excellent.“

Learning Objectives:

At the end of this course, the learner will gain competencies in:

• Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle
• Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes
• The activities, methods and functions used in each of the Service Offerings and Agreements processes
• The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence
• How to measure Service Offerings and Agreements performance
• The importance of IT Security and how it supports Service Offerings and Agreements
• Understanding technology and implementation requirements in support of Service Offerings and Agreements
• The challenges, critical success factors and risks related with Service Offerings and Agreements

Delivery:

The program combines short presentations supported by accredited trainer audio.  There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency  to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination.

This program is an eLearning Program.

Program Materials

• Access to presentation with trainer audio
• The Art of Service SOAs Book
• Exercises + Answers (where applicable)
• Mock Exam questions

Credits:

Upon successful passing of the ITIL® v3 Service Offerings and Agreements Capability exam, the student will be recognized with 4 credits in the ITIL®® v3 qualification scheme.

ITIL® V3 Intermediate SOA Pass Rate 90% when trained by The Art of Service (Global 72%)

The data demonstrates objectively that The Art of Service’s solution to get their clients ITIL® certified (a) works, and (b) works better than anyone else’s.

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While passing the CCNP exams are not that easy, an IT professional has every reason to want to be a Cisco Certified Network Professional. It’s not merely a title but a good asset for them. Job opportunities improve and so do their salaries. Passing the CCNP exams is like proving their level of skill in Cisco networking.

That is why many would really try to invest in making preparations for the CCNP test. Many would purchase one of those self-study kits. Others get individual kits for individual exams. Some enroll in review centers and review sites just to get a CCNP study guide for the examination. Most of these sites provide complete reviews. They give questions and answers sets to their students, they provide a CCNP study guide and they also give realistic lab simulation. Usually complete packages would be a bit expensive but it could be worth it when one becomes successful in the examinations.

The completeness of one’s review is quite important because his success on the CCNP exam may depend on it. Having a good CCNP study guide is very helpful to be well prepared. One should also get realistic lab experience so that he can be well equipped for the exam. If one really wants to pass the CCNP exam and be a certified Cisco professional, getting the best CCNP study guide is very recommended. Even if he will end up spending a bit more, he will find it very worth it once he starts getting the high salary he will so deserve when he gets certified.

Many IT people are thinking of their careers when they decide to get CCNP certified. They want get ahead of their careers so they try hard to get certified as CCNP. Well, one cannot take the CCNP exams right away. He has to be a CCNA first.

The Cisco certified certifications give IT professionals a distinction from other IT practitioners. This provides them a good insignia of knowledge and skill. CCNPs really get hired over those who don’t have any certification at all. They are called for job openings and they generally get higher salaries.

So IT professionals in their aim to get the CCNP certification really prepare for the exam. Since there are 4 component exams in the test they have to posses the appropriate skills for each. Some also choose to take the 3 component CCNP exams. Still, they have to have the same skills to get the certification.

One of these components is the CCNP Switching exam or otherwise known as the Building Cisco Multi-Layer Switched Network exam. What this exam really measures is the IT professional’s ability to design and implement complex switched networks. Every IT professional who wants to be a CCNP really has to pass this test. If he does not, then he won’t get the certification.

Again, the CCNP is a 3 or 4 component exam. And so if one really wants to bag the CCNP certification, it’s important that he passes every one of them including the CCNP Switching exam. This is important if he really wants to advance his career. He must have the CCNP certification.

Indian outsourcing has been a popular choice for offshore outsourcing.  Businesses are always looking for ways to cut costs and so they would tend to go to developing countries when they decide to outsource.

Indian outsourcing has been an obvious choice for many because not only is labor in India cheaper, the country also has an advantage over other developing countries when it comes to technology. Its citizens are also educated and most Indians also know how to speak and write English well so businesses in the US and in UK don t have to worry about the quality of the service. Indian outsourcing can perform at par excellence with outsourcing in their countries.

Businesses still get the same benefits from hiring an outsourcing company from the US. Indian outsourcing would definitely give them more time for income generating activities. With better and innovative products and services, they will be able to make and keep their clients happy. Their company will be able to gain more market share. And in addition to that, savings just run higher. Because labor is relatively cheaper in India the cost for outsourcing is lower too. They also save in office capital investment and in office inventory. Indian outsourcing companies are up to date when it comes to technology and industry practices too so US companies and those from the UK really can outsource with confidence.

With these advantages companies get from Indian outsourcing, more and more companies are bound to outsource offshore. Indian outsourcing, on its part, would tend to grow not only in scope and in market share but in quality and competitiveness too. 

The need for customer retention has become an obvious issue with businesses worldwide. Thus, CRM tool was initiated to answer this need. The CRM tool is made from the updated profiles which serve as point of reference for the kind of service various customer would wish to have. It also has the necessary applications and programs for the whole scheme to fluidly work.

A CRM tool is also effectively segmented such as the business can easily identify which parts of it serves the customers and which part of its serves itself. The tool serves itself by providing the business with detailed billing modules so that in turn, the business can also track their expenses upon usage of the CMR tool. It also has customer modules which tackle on other essential yet often taken for granted customer peripherals such as race, gender, and even age.

Usually, a CRM tool would be made up of approximately 12 different modules. These modules would take on the following subjects:

– management of contact center – management of campaign – sales management and the need to profile customers

Management of contact center is a vital subject since this is what houses the entire CRM system. If the people who are behind the customer relation workforce are improperly handled, the business would lose its frontrunners amidst the targeted market.

Management of campaign talks about the necessary media for marketing and sales generation. A CRM tool does not just retain customers, it also upsells and aims to introduce other products and services. Moreover, it also seeks to gain a wider range of customer base.

Businesses have taken the world of information technology by storm. Gone are the days when sales people have to rely on manual and face to face selling alone in order for them to market various products and services. Businesses are impaired and cannot reach customers elsewhere without technology. Thus the advent of CRM tools.

CRM tools are like fuel to a vehicle. They give the business a sense of direction and increase potential for further profitability. Moreover, CRM tools have likewise carved a spot for themselves within the Internet world. They too have kept up with the changing needs of the consumer market and the demands they eventually brought in for different businesses.

There are actually lots of benefits to be gained from online CRM tools. Here are the many reasons why businesses should opt for them.

1. CRM tools based online reduces overhead expenses because they can be purchased and renewed depending on the software developer. Unlike CRM tools which are purchased at a one-time basis, businesses no longer have to spend for extra for their maintenance.

2. There will be no need for extra manpower nor additional application since the CRM tools host would be the one to provide it for you. In effect, lesser expenses are gained.

3. CRM tools online can be taken with you anywhere and accessed anytime. The only thing you need would be Internet access and off you go. In addition, you can also configure it anytime while you access it online. Thus, you get to easily update your online status to fit the trend.