When was the last time you experienced remarkable service? The one where you felt uplifted, remarkable and have told others about it. Now, share your story on The Art of Service’s Mastering the Art of Service Channel. Get your 1-2 minute unedited, short, snappy, to the point video out to Read more…
Managing Cloud Services Register Now for July 19 Keys to Success in Cloud Computing The widespread adoption of cloud computing has allowed for more scalable and flexible computing and service delivery, while adding new layers of complexity for IT departments. With this dynamic environment and increased rate of change, effective Read more…
The Art of Service is a long-term, trusted partner to our many clients. We gauge our success by the results we help our clients achieve. We are dedicated to helping achieve results through our in-depth business knowledge and innovative methodology. Our unique capability allows us to deliver results that consistently Read more…
Statistics: Number/percentage of services covered by SLAs Number/percentage of SLAs supported by UCs and OLAs Number/percentage of service targets being met Yes/Why Questions: Are service level achievements improving? Are customer perception statistics improving? Are IT costs for service provisions decreasing for services with stable (acceptable but not improving) Service Level Read more…