Partner with enterprise and group business process management teams to develop reductions in force process models (at the level appropriate to identify and manage risk associated with the process) incorporating business, compliance, and risk expectations.
Ensure your organization provides a high level of risk management acumen to support the business in designing and implementing risk mitigation strategies, business processes and controls that mitigate risks and address regulatory requirements.
Ensure your organization participates in the development of the IT roadmap by judging the appropriateness of new IT strategy, developments, applications and processes and advising the business and IT on potential improvement opportunities .
Ensure your organization builds cross functional stakeholder engagement strategies, working with key stakeholders to identify priorities and collaborate on improving efficiency, quality and driving down costs across your organization.
Formulate: with a focus on case management and business process management, you help government departments at every level organize and automate data, tasks, regulations, and interactions in a way that is configured to the specific needs.
Ensure your organization manages command centers are the backbone of financial services, driving strategic initiatives, promoting integrated problem solving and shaping how you continuously determine the key priorities throughout your organization.
Ensure your organization manages lead strategic initiatives to drive alignment across stakeholder groups to develop and deliver repeatable end to end risk management solutions and controls aligned with business/customer processes.
Govern: review the accuracy and integrity of the reductions in force process inventories and process level information at a pre defined frequency as outlined in the business process management policy and procedures.
Devise: previous exposure to enterprise content management, records management, information management, business process management software and/or solution technical expertise is favorable.
Ensure your organization oversees and coordinates activities of the managers, supervisors and planners of various functional departments to achieve optimum utilization of operation resources using industry leading applications and methodologies.
Ensure your organization manages demonstrated success of establishing, managing, and maintaining effective working relationships at the senior management level, internal and external to your organization, to drive collaboration.
Govern: process engineering so that the process engineering team focus on process efficiency, cost savings, quality, and improving customer satisfaction using a combination of proven six sigma methodologies and business process management tools.
Provide direct support, guidance and coaching across functional boundaries to initiative leads, front line managers/supervisors, and teams to drive adoption of organizational changes.
Systematize: negotiation skills to influence strategic issues requiring coordination across functional lines or influencing senior leaders regarding matters of significance to your organization.
Lead a team of process/project managers in delivering flawlessly executed projects and improving processes that drive business efficiency and results.
Provide operational project management coordinating across virtual business teams to ensure the process analysis is performed in a holistic manner across multiple teams or business functions.
Provide forward looking business visibility based on advanced statistical analytics, predictive models and deep insights Scenario modelling, Trend Analysis, Correlations/ Knowledge Discovery, Machine Learning, Statistical Forecasting, Early Warning System etc.
Ensure your organization manages lead review of any strategic initiatives, projects or programs that are challenged and provide recommendations as to whether it should continue, be significantly changed, placed on hold or discontinued.
Ensure your organization defines staffing models for each practice to support smooth operations, productivity, safe clinical care, appropriate provider support, and the patient friendly provision of services.
Head: capacity management create and manage forecasting processes designed to ensure computing, network, support, and other infrastructure capabilities are adequate for business environment needs.
Execute demand and capacity management activities, assessing existing capacity and adjusting resources and priorities, timelines and metrics to align with strategic and organizational demands.
Ensure alignment of the materials sourcing and supply strategy with business strategies together with multi functional stakeholders (Operations, Finance, Commercial and Marketing).
Oversee team activities as appropriate and provides technical and project specific guidance to team members to ensure quality and on time deliverables in compliance with departmental processes and procedures.
Identify: interface with data acquisition and coding head and peer data acquisition leaders to provide regular status updates, identify and manage risks and issues, and ensures the appropriate use of escalation pathways.
Devise: partner closely with strategic communications leaders to understand communications strategies and tactics and proactively identify and develop opportunities to align approach to deliverables across businesses/functions.
Govern: define and maintain effective methodologies, guidelines and standards aimed at driving successful outcomes across projects, resulting in defined metrics being achieved or exceeded and aligned with organizational goals and strategies.
Ensure your organization analyzes available reports and data to proactively identify areas for client improvement on measures of access and capacity and makes recommendations to Cadence Optimization Team Lead and department leadership.
Ensure your organization manages build user stories surrounding your end user interactions and engagements with technology to identify areas of improvement regarding IT support for your new and existing users.
Perform analysis of contact center data to provide insight into reasons for calls, employee performance, forecast variances, KPI variances, cost per call and other data relative to contact center performance.
Confirm your organization ensures that projects support and align with executive communications strategies and plans, follow guidelines regarding the Liberty Mutual corporate brand image, and maintain consistency with communications standards.
Manage large amounts of data to identify workforce shortages, conduct root cause analysis while working toward strategically impactful solutions to proactively address issues.
Ensure your organization owns the development and implementation of recruitment strategies, in partnership with Talent Acquisition department, having a focus on expanding top of funnel recruiting efforts through community partnerships, emerging and industry talent, professional associations, etc.
Ensure your organization coordinates with department leaders to assess and enhance performance management outcomes by shaping solutions and professional development trainings that align with organizational, departmental and employees goals.
Lead openness to coaching and development and make adjustments based on coaching and prioritize budget resources to effectively execute the overall Education Field Force Strategy.
Ensure you dive deep and like the complexity of multiple systems and inputs and drive simple, innovative, scalable solutions to support your operations in community impacting activities.
Provide guidance and coaching to managers and employees with a focus on employee engagement, employee relations, performance management, career development, recruiting and retention.
Be accountable for understanding the voice of the employee, conducting employee focus groups to capture the concerns of employees and recommend solutions, and designing processes and opportunities with the employee in mind.
Ensure your organization coaches current and developing leaders on self development, effective management strategies, value added employee development, intercultural competence, team building, process improvement, employee performance management, and conflict management strategies.
Develop an internal communications strategy and develop processes in partnership with Chief People Officer and Marketing leadership to ensure consistent, timely and inclusive messaging to all employees.
Be accountable for delivering against key strategic targets and priorities by leading initiatives throughout the function to drive improved performance in cost, quality, delivery, sustainable productivity, customer satisfaction and risk reduction.
Develop: be a strategic influencer on the design and implementation of employee engagement events and interactions brainstorming ideas and ensuring messaging and communications amplify the brand, drive product knowledge and advocacy, and sales effectiveness.
Promote and drive dialogue around and adoption of inclusive practices, establish key initiatives, and drive efforts to build a more connected, diverse and thriving workforce.
Ensure your organization assesses program needs, conducts utilization review, identifies gaps in service, and develops and recommends the establishment of new or enhanced programs and/or new ways to structure and deliver services.
Ensure you measure and communicate the results of your programs to stakeholders to ensure you are deploying meaningful and needle moving actions, and you collaborate with business leaders to improve team performance against goals.
Ensure all quality standards, specifications and policies are met, drive manufacturing improvements, and work with Research and Development in product development and implementation.
Support and execute the internal communications strategy across your organization through the planning, development and execution of compelling communication deliverables using a variety of mediums.
Be accountable for driving on time, on target, and on budget implementation of programs, project and initiatives; keeping all relevant parties apprised of developments, progress, and other key information with the highest confidentiality.
Liaise between customers and cross functional internal teams to ensure the timely and successful delivery of your solutions according to customer needs, along with identifying and developing new revenue opportunities with existing clients.
Ensure your organization manages, understands, adapts, recommends, and adopts best practices in client, vendor, and end user management and engagement for Digital Transformation projects in the context of mission driven organizations.
Identify the true business requirements, pain points solving which will help in transforming customers accounts receivables and Order to Cash processes.
Initiate: work closely with the program leads, workforce development managers and engineering process leads to ensure the right training requirements and process knowledge is established.
Ensure you are able to develop and sustain positive relationships with management, technical staff, cross functional teams, and customers in a diverse and cross cultural work environment.
Utilize complex data types and leverage advanced analytics (appropriate techniques, manipulate data, build and diagnose models) with a focus on the business outcomes.
Identify and lead improvements in operational efficiencies through smarter use of existing systems or deployment of innovative applications of new technology.
Engage in IT and business executive considerations related modern service management principles and practices, digital transformation, and overall IT operations.
Be accountable for supporting the digital transformation initiative and cloud strategy by designing and implementing cloud migrations and services as part of an dedicated team of engineers.
Ensure you support, develop and manage the day to day running of the Servers, system checks and server and security audits, documenting any updates or new systems that come into support.
Support businesses and leaders by providing thought leadership, advisement, and subject matter expertise on organizational design and talent development strategy.
Organize: function as a project or program manager with overall responsibility for the successful planning, tracking and execution of multiple, simultaneous, and medium to large complex projects.
Manage a team of analysts and research associates, honing research and client interaction skills of the team, and providing mentorship and guidance on career development.
Ensure your organization partners with business sponsor, stakeholders and smes and the project team to derive and define business requirements and drive functional and technical designs for business intelligence (bi) solutions (data warehouse, etl, metadata, operational/tactical/strategic reporting, and dashboards).
Manage your organizations offsite records management organization relationship, negotiating pricing and related contract terms and conducting audits to confirm confidentiality protocols are in place.
Manage work with the Data Technology teams (PMO, Business Analyst, Data Architecture, Information Governance, Operational Data, Data Acquisition, Analytics and Infrastructure) to support and innovate on the Enterprise Data Warehouse platform.
Govern: independently develop and utilize records management metrics, dashboards, audits, surveys and other rim reports to identify potential issues related to the health care system records management program.
Manage work with business partners and information governance stakeholders to assess and coordinate the resolution of data integrity issues and gaps in order to implement timely remediation with contributor.
Develop and manage the bi strategy by defining priorities linked to business strategy, leading organization and process change, and demonstrating financial acumen by controlling funding around tools, user licensing, and resources.
Be accountable for ensuring successful implementation of a knowledge management framework focused on standards, policies, and processes to maximize the value of assets, through quality and risk management.
Confirm your organization manages recommends and ensures maintenance of procedures, and quality assurance testing methodologies; plan and coordinate testing, analyze results, recommend improvement opportunities and employ solutions.
Develop, initiate, maintain and revise policies, standards, procedures, work instructions and guidelines for the general operation of the Information Protection Program and its related activities.
Be accountable for applying privacy and technical knowledge and advocate for technical requirements and processes that achieve business and privacy objectives in the design and build of products, services, and technologies.
Supervise: partner with business leaders/champions and solution delivery teams to identify key performance indicators, business requirements and measures to support and deliver the enterprise business intelligence strategy.
Steer: access offer services, technologies and subject matter expertise to help clients be more efficient and more compliant through better management and activation of critical business information.
Systematize: consistently and regularly emphasize and evangelize the importance of proper data classification, data protection, data privacy and the business confidentiality of the information management process.
Create policies and controls for the appropriate protection of enterprise information assets through a defined life cycle from acquisition or creation to end of life destruction and disposal procedures.
Be accountable for applying program management knowledge to set program objectives, and to design, build, and operationalize programs that advance established customer focused data values through partnership and collaboration with stakeholders across the enterprise.
