Business Process Management: Are organizations executives addressing change management issues?

Leading organizations in virtually every industry have discovered that by harnessing, managing, and redesigning organizations business processes, organizations can achieve spectacular improvements in business performance, and customer service, it is important for leadership and management to recognize that there is no finish line for the improvement of business processes, it Read more…

Customer Journey Analytics: How is your organization sharing and mining data to predict customer needs, behaviours and journeys?

That are redistributing power, wealth, competition and opportunity around the globe, the disruptive innovations, radical thinking, new business models and resource scarcity that are impacting every sector, you enable organizations to optimize the digital customer journey, harnessing insight-driven data to drive real-time actions and deliver meaningful, customer-centric experiences across all Read more…