communications

Public Safety Answering Point: What is the annual employee turnover rate for your call center representatives?

However, there are several options available that can provide additional features, thus increasing the usefulness of a basic system. Want to check how your Public Safety Answering Point Processes are performing? You don’t know what you don’t know. Find out with our Public Safety Answering Point Self Assessment Toolkit: store.theartofservice.com/Public-Safety-Answering-Point-toolkit

By The Art of Service, ago

Service Level Management and SLA: Are post-recovery reports prepared for use by appropriate levels of management (measurement)?

Service level agreements (SLA) It is important to ensure that the necessary expertise is available to provide assistance in the repair and maintenance of the system components during normal operation and in an elevated alert condition, web service quality information is necessary for consumers to select appropriate web services. So Read more…

By The Art of Service, ago

Vendor Risk Management: Does the cloud provider meet the customers needs to meet electronic discovery procedures and requirements?

Inventory management is the supervision of non-capitalized assets (inventory) and stock items, rather than fighting over requirements, or simply charging a vendor for bad service, collaborate to solve problems and improve service. And also, implement a data management and analytics platform that can correlate and optimize network communication data, and Read more…

By The Art of Service, ago