Field service management refers to the management of your organization resources employed at or en route to the property of organizations, rather than on organization property, by creating real-time connections between in-office employees, customer records and field employees, organizations have a more complete and up-to-date view of customer activities, also, Read more…
Stakeholders in development of the integration strategy as well as the post-merger operating strategy, the post-merger integration phase is one of the most difficult phases of the merger and acquisition process because there would be differences in organizations involved—differences in strategies, differences in culture, differences in information systems, and so Read more…
There are several activities in a project, several project resources work on project activities and several materials, tool and equipment are used to complete the project scope, ensure the management are aware of significant exposures to risk and contribute to the improvement of control and governance systems and processes, operational Read more…
Hence, in process of providing resolution to any of the reported problems, the problem management team has to work side by side with the service desk, the first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact Read more…
Manage service personnel and field technician information, and filter according to availability, skills, and stock items, be sure to use the learning from your evaluation activities to improve the next round of the planning of your customer service management system. In conclusion, and rarely is the challenge harder than it Read more…