Liaise between customers and cross functional internal teams to ensure the timely and successful delivery of your solutions according to customer needs, along with identifying and developing new revenue opportunities with existing clients.
Ensure your organization manages, understands, adapts, recommends, and adopts best practices in client, vendor, and end user management and engagement for Digital Transformation projects in the context of mission driven organizations.
Identify the true business requirements, pain points solving which will help in transforming customers accounts receivables and Order to Cash processes.
Initiate: work closely with the program leads, workforce development managers and engineering process leads to ensure the right training requirements and process knowledge is established.
Ensure you are able to develop and sustain positive relationships with management, technical staff, cross functional teams, and customers in a diverse and cross cultural work environment.
Utilize complex data types and leverage advanced analytics (appropriate techniques, manipulate data, build and diagnose models) with a focus on the business outcomes.
Identify and lead improvements in operational efficiencies through smarter use of existing systems or deployment of innovative applications of new technology.
Engage in IT and business executive considerations related modern service management principles and practices, digital transformation, and overall IT operations.
Be accountable for supporting the digital transformation initiative and cloud strategy by designing and implementing cloud migrations and services as part of an dedicated team of engineers.
Ensure you support, develop and manage the day to day running of the Servers, system checks and server and security audits, documenting any updates or new systems that come into support.
Support businesses and leaders by providing thought leadership, advisement, and subject matter expertise on organizational design and talent development strategy.
Organize: function as a project or program manager with overall responsibility for the successful planning, tracking and execution of multiple, simultaneous, and medium to large complex projects.
Manage a team of analysts and research associates, honing research and client interaction skills of the team, and providing mentorship and guidance on career development.