Examining KPI (key performance indicators) in service level management Anyone that’s intimately familiar with any type of management effort (even outside the area of technology) is surely familiar with the concept of KPI or key performance indicators. They (KPI) are the benchmarks that measure how successful and type of action Read more…
What is service level management comprised of? Building a computing network is a somewhat daunting task, but effectively running or managing one over a long period of time is a much more difficult and involved process. What makes it difficult is the fact that things are constantly changing, being added, Read more…
How service level management can align business and IT priorities Great tools and ideas are useless unless they are directed by a skilled hand. You could be in possession of the absolute best IT system / infrastructure, and have a dynamite business concept, and still fail to deliver to your Read more…
The benefits of purchasing a complete ITIL ® certification kit… When a person goes shopping for a home appliance or automobile they expect to receive an entire functioning unit upon receipt of sale. Who wants to arrive back home only to find that their purchase is missing components which are Read more…
Why ITIL training will put you ahead of the competition Is ITIL certification all about learning a doctrine? Or more appropriately – the establishment of knowledge around methods and guidances? In any field of endeavor there are established methods and doctrines, the purpose of which is to provide you with Read more…